Registry No. 51 - 03310 Ciudad de México

Horrible attention, they open at 8 am but the staff arrives to work at 10:30 am, they say that right now they only attend deaths from Covid, that they do not even have the information on the requirements to marry, that they go to another court . Hopefully something can be done so that these types of people "retaliate" their salary that all of us pay.

There is no telephone to request information and the one that appears says that it does not exist.

The worst attention, nobody attends you, they only tell you wait outside and now someone comes out and that transformed in an hour and a half. Every time I asked, they just told me now someone comes out. I preferred to go to another court

Terrible service. Terrible. Terrible. I would never recommend coming here.

The conditions in which the facilities of this court are located are truly painful, but the treatment received from the personnel who work there is doubly painful. Nobody answers, one is waiting at the door, nobody looks out or jokes, one asks the employee who is next door and in a very bad way and barely scolds teeth and answers that one is expected. The long wait continues and, after about half an hour of waiting without anyone looking out, we knocked on the door to see if someone would come out to attend and a rude guy came out, reluctantly to say that they are busy. Be careful, this was at 10 in the morning and I looked out and they were having a quiet breakfast, so I insisted knocking on the door, and then the lawyer in charge of the civil registry came out, angry, treating me badly, without letting me speak, telling me that she required documents such and So, I told him that I already had everything, he told me that he did not believe that as I knew, I told him to inform me beforehand before going, he told me that he will then deliver everything quickly, I said yes but at that point I demanded A respectful treatment because she had to remember that she is a public employee who collected her salary from the taxes of the citizens to whom she owes us respect and dignified attention, allowing me to go to the facilities and in a decent seat or place because she was attending me outside next to the garbage bags that even obstruct the passage. Before that, he continued with his rude attitude until my partner began to record it to demonstrate his attitude and then he already changed. The way they are used to treating citizens is terrible and especially because they allow it. Terrible.

At Caja Ventanilla, the person who attends is a real caricature of a bureaucrat, while she is having breakfast she tells you that she does not know and does not have time to attend to you, that you wait for a colleague who will give you the information, however they do not come out until after hours since they are also having breakfast, there are several people waiting to carry out some paperwork. I believe that the objective of the Civic Courts of the Mayor's Offices is to relieve the work of the Central Offices of the Arcos de Belén, however with that treatment it is preferable to go elsewhere.

The attention is excellent, they inform you and give you support to carry out the procedures.

In this place I lived one of my worst experiences of abuse in Mexico. He had gone on a first occasion to request information for a procedure. On this occasion, the person who attended me only told me to refer to the printed papers on the walls, because there I would find everything I needed to know. The day I returned to deliver all the papers, we were waiting for a long time after having notified what we were going to do. Our first response to the delay was that death certificates were mostly processed in court. Shortly after, the same person who had attended me the first time came out, who to my surprise was the public official (judge) who would review the information. His first response was a complaint and later came a series of obstacles, difficulties and mistreatment to conclude by telling us to go to another court with less work. The latter was the best advice, because in court 12 (Portales Norte) the experience was quite the opposite. However, it is necessary to comment on the duty of a public official to inform correctly, respect the mission and social responsibility of his position. I hope that this review can serve not only to avoid bad times in going to this court, but also so that something changes in the way and attention of this official.