Renaissance Cancun Resort & Marina - 77500 Cancún

My husband and I booked this hotel for 4 nights at the end of our dive vacation. We booked a king room / bedroom / balcony. Our stay did not meet our the basic expectations. Pro: bed was comfortable. Con: first night both tv's did not work / asked for a kettle so I could make a tea - response NO we do not do that. We were not able to enjoy our balcony from 8 am - 6 pm due to the construction outside the hotel (drilling piles in the marina). Woke up to no hot water. We were told it would be an hour. Called 2 hours later and the response was: It's a big pipe that broke lady - no water hot or cold for a while. We decided to go for a steam upstairs but it is not co-ed. I then went to the female steam but no lights. Called.....never fixed. We decided to go to the outside hot tub. The one you see in the picture - nope they do not heat this. I asked if they could turn the heat on - never happened. We decided to go for a swim (the pic you see online). Nope they do not heat this one either. They offer 8 deck chairs to the entire hotel. Breakfast - be prepared to wait 30 minutes. They have sticker on your door that the room was sanitized....I guess this does not include food on the remote control. They do offer a beach club. The shuttle runs every 2 hours. It takes you to a beach with more construction. The hotel manager offered 1000 Marriott Points - really. I suggested that they inform customers with respect to construction prior to booking BUT I was informed this is not their responsibility. Very disappointed with the Marriott Hotel.

It's an extremely nice hotel. I just wish it was closer to the beach, but you can't have everything. I had a full Marina view, and it was spectacular. Food was good, great location (besides the beach), and very good hotel. I would recommend it. I would stay there again.

Gorgeous hotel at the tip of the hotel zone. Rooms with Marina views have stunning views as you can see from the photos. The location is fantastic. The mall is just next door, lots of high end stores and very nice restaurants. Bit of a part vibe at night with all the yachts on the marina with music and lights. Lovely outdoor pool. Upmarket breakfast with great selection of foods. Highlight is definitely the view. The higher you can be in the Marina side the better.

Nice hotel, nice staff especially Nelson Ruiz that is very professional and helpful. Breakfasts were very good with variety, fresh fruits, milk alternatives and a little touch of Mexican fusion . The hotel is surrounded by lots of great restaurants, boutiques and a very nice view. I Would definitely go back there.

Excellent Service and care. Amazing View of the Marina!! All restaurants are very nice and food Amazing!!! Gilberto,Moises and boys from Valet Parking were Awesome. I had a little accident in the washroom and the way they took care of me was simply The Best. No Complaints from me. We’ll definitely go back. I wish I could rate with 10 stars!

Location is great, it’s among shopping, restaurant. The service was great. The rooms are nice, bed is large and comfortable. Very clean, pool is nice with the best views of the marina. 4⭐️ because it’s not in the beach, they do have a beach club which was great but require being shuttled there. Breakfast is amazing here.

I usually don’t write a reviews for a hotels but this one I had to. They have the best stuff! the best food especially the breakfasts like the buffet is excellent! The hotel is very secure plus is located in the great place , like of everything! They have an amazing pool with an amazing view and they also have this big Jacuzzi omg! I will definitely go back there that was my first time in Mexico and I enjoyed every single moment. They even give you a free ride to the beach club if you want to go there ! The hotel is very very very clean everything is on point! Do not hesitate to book this one trust me!!!

This was our first time in Cancun. It was a birthday trip for my girlfriend. Gustavo greeted us on arrival that evening around 10:20pm. He was very friendly and was able to accommodate my request for a room upgrade as a Marriott Gold Member. The property was very secure and clean. We were impressed by how many stops the shuttle had to make, to get through the main entrance. There is a lot of accountability, and it doesn't appear that just anybody can get in. There was plenty of signage to remind guests to wear masks and to observe social distancing. There were two elevators with a sign that indicated a two person limit. The room was very nice, with an awesome view of the marina, a partial ocean view (to the left), and beautiful sunsets each day. I wished that there had been a microwave available, but other than that the room was great. The bathroom was very nice, with a spacious walk in shower. Gilbert, at the front desk was always very friendly and helpful. We signed up for a COVID test for our return flight, and that was a pretty streamlined process. Gilbert even printed up our results once I let him know that I received the emails from the testing center. The restaurant is very nice, and we had her birthday dinner there. Luis was our host, and he made it a very nice and memorable event. Luis was our host during lunch, and he was great. The housekeeping and maintenance staff were always very friendly and helpful. We enjoyed drinks at the bar, and both bartenders were great. It was nice having a mall next door. The front desk provided recommendations for authentic Mexican cuisine, away from other tourists. We were very happy with their recommendations. The private beach club was awesome, and we only regret not being able to spend more time there. The road to the beach club was rather bumpy, but once we arrived, it was great. Jackie took very good care of us at the beach club. Overall, this is a great location to avoid the hustle and bustle of the Hotel Zone and the Spring Break atmosphere. We will definitely stay here again!