Renova Spa - 77710 Playa del Carmen

Całkiem fajny hotel bardzo miła obsługa czysto w pokojach ładna plaża

Muy gratificante y relajante el servicio es de primera

Best

Very relaxing lovely

What oil do you use for the massage? Wesson? The masseuse held a hand under my nose of some fragrant oil (eucalyptus or lavender) and then preceded to rub us down with what smelled and felt like cooking oil. YUCK! Disgusting odor stayed with us on the beach for the rest of the day and attracted small flies. It would not even come off by swimming in the ocean. We had to scrub it off in the shower. Still feel like a baking pan the next day... Good massage but could have spent a lit more time on my back and shoulders. Ditch the nasty grease and get some proper body/massage oil please.

Awesome place with awesome service. Staff is very nice.

Definitely not a fantastic experience like you’d hope for. We booked online for the moonlight massage which takes place under the gazebo on the beach. Once we arrive for our stay, we checked out the location and it was right next to all the other guests lounge chairs so not very private like we had hoped. Plus the latest you could book the massage for was 6pm so it wouldn’t be “moonlight”. On top of that, it was hot so we’d recommend to skip any outside massages. All this to say, we had a booking change a few days before our massage to move it inside. They were able to accommodate but apparently the changes didn’t persist because they expected us outside on the day of our massage. Fortunately, they were able to take us 15min later than our appointment time. Also, we actually won a free 25min massage from a game during the nightly entertainment. When trying to book it, the receptionist said it was only available for outside (no please) and at 1:30pm. Not that they only had appointments at 1:30 but that the freebie could only be booked at 1:30. This directly contradicted what the hotel staff told us when we won it. Onto the massage. The massage was decent but not anything we’d do again. We have had several massages before, many being about half the price, that were much better. I had to ask for more pressure and the therapist adjusted so no issues there. The room was extremely cold and the lights were on full blast so you didn’t get the relaxing experience you should when receiving a massage. Didn’t have any issues with oil or smell like other reviews have mentioned. Overall, I’d probably skip this location and search for somewhere in town with better reviews.

Massages were amazing and left us stress-less st the beginning of our journey. You get a discount if you book through the app 2 days in advance. A little expensive for the services rendered, but I understand completely. Thank you for an awesome time.