Reparaciones Regreso Al Camino (MAPFRE) - 76148 Santiago de Querétaro

Bad attention they never answer and the repair is very bad if you are an insurance company do not go to that workshop it is very bad 6 months and the cars still do not look good

1. They don't answer the phone. 2. Since September a minimum adjustment has been pending (the insurance company sent us there, it is already paid and they simply ignore it. 3. On one occasion they called us that it was ready and we went (we live 1 hour and a half from Querétaro) and it turns out that they had made a mistake. It's really outrageous.

The worst workshop in history. Never ever ever touch this workshop. Everything is lousy. The service, the attention, the quality of the work is the worst I think, nobody answers you, nobody tells you anything, they don't meet delivery dates and when they deliver it it's super bad and so much is the desperation of one that you take it like this to forget about the problem and never deal with them again. My insurance is axxa. Be careful because it is the one assigned to you if your car is more than two years old. Don't think about it if you have Axa ask for your damage payment and take it elsewhere. Even if it is more expensive and you have to put your money. That is preferable to living this experience and that your car is worse and in any case you have to spend outside to make it good. I raised my complaint with Axa but it doesn't really help much. All they do is put pressure on them. But it's all. They do not improve the quality of work.

They told me it was an express fix, and it took a week longer than promised, they leave you in seen on WhatsApp and they don't answer when you call by phone, the last days were "quality control" and when I went through the vehicle, they painted the piece only partially and it shows that they painted it a different color (it is not the same tone), in addition to the fact that they scratched the front of the car to the same magnitude as the scratch that I took to repair on the back, if I could I would give them 0 stars.

Just because I feel the moral duty to talk about how things went in this workshop Workshop: Repairs Return to the Camino, S. de R.L. of C.V. Address: Calle Comerciantes 15 (although they attended me via Calle Ferrocarrileros) in Querétaro A simple, frontal crash. But they deliver me 6 and a half months later. The horn is missing. All steering parts, shock absorbers, arrow, are loose, putting us in danger. During those months I was continually visiting the workshop. I noticed that they were dismantling it from the rear (nothing to do with the crash). I complained and they put it together. I notice the staff very pressured. There is new administration that was the one that finally fixed my car, because most of the time it was in ruins, deteriorating and being cannibalized. Leaving the workshop, just taking the cobbled street, the car began to make a lot of noise. Upon reviewing it, we noticed that everything was loose and poorly assembled.

Lousy lousy lousy service. If you send them to this workshop they can another one. Avoid bad times definitely. At first I thought it was a good workshop, but I was wrong. They do not answer by phone or whats. You go to ask and they tell you that you have to speak first anyway. an ordeal

Very bad service, I have already returned twice because supposedly the staff that had previously attended me is no longer there and they have to redo the appraisal of the car, their insurance asks not to make the repairs and they seek to give the money instead of repairing the car.

They are a disgusting workshop, the work they did is terrible, they want to deliver the car dirty and poorly repaired, apart from that they modified the installation of the reverse camera and left it not working and with speaker cables stuck with insulating tape and a relay .