Residence Inn by Marriott Merida - 97204 Mérida

Cannot say enough about the Residence Inn Merida. Everything you expect and more. Great rooms, nice and helpful staff and convenient location, especially when going north to Progreso. Breakfast is good, not great....buy we are in a pandemic and that affects much. Thanks for the egg whites along side the regular scrambled eggs!!

This is a fantastic place. We are staying at a suite. Refrigerator, stove, coffee maker, pots bowls its fully equipped. Excellent service and humbling town. Worth every penny it's super economical.

Great place for a great price. The continental breakfast is ok. Rooftop pool and gym are fantastic. Staff are amazing

We are currently staying in this hotel which doesn't provide its guests with purified drinking water, except for one bottle, less than a liter per ROOM, and unlike every other hotel in Mexico, from the best to the worst, wants to make you pay for the water you need to take your medicine. The WORST. Run away from this place.

Da testicular staff and room. Beautiful and well cared for property. The roof top pool and gym had great views. Laundry on site for 80 pesos and includes detergent and fabric sheet. Good breakfast and best egg whites my husband ever had. He couldn’t shut up about them and even had to find out the brand

Had a terrible experience when I stayed with my family a few weeks ago. From the first day, we noticed the shower in our room was spraying water all over the bathroom floor. We thought it might just be our room, so we called maintenance. A worker came to inform us there was nothing he could do about it, and that all rooms had the same issue because it was a design problem with the entire hotel. In addition to the water leakage, the shower water temperature ranged from mildly hot to boiling hot. There was no way to get cooler water from the shower. The water leakage issue was not just annoying, but also a serious safety hazard. I slipped on the large puddle of water created by the shower and could have been seriously hurt if I hadn't caught myself on the handrail. A manager talked to us and said he would get us a new room and refund the cost, we just had to wait a few days. We waited, and couldn't get any updates on the refund. On the last day of our stay, we were finally told we wouldn't get the refund that had been promised. The manager (Israel Orozco) had provided his contact information and had been responding to my messages, but stopped replying the moment after we checked out. It is clear they never had any intention of refunding us, and just lied and stalled until we had checked out and left before cutting off communication. I am very disappointed in the service provided by this hotel, and especially disappointed that I was deceived and lied to by the manager handling our situation, Israel Orozco. From reading other reviews for this location, it's clear there is a serious issue with management and we will not be returning.

The room is very spacious, laid out differently than in USA because all confined to one building. Understand the logistics. Breakfast was good and had a lot for the group. Earlier the better, hotel is quite full. Glad I am staying here for my business, well situated for taxi and uber.

This hotel is a joke. I’ve stayed here 7 times in 12 months. The staff is nice, kind and tries their best. The management is incompetent. There is no leadership. There is no organization. This hotel will be closed in 18 months. The hot water rarely works. If you ask something from front desk it takes at least 40 minutes to get to you (think toilet paper and towels). The pots and plates and silverware are more often than not dirty. The water from the shower sprays everywhere. Design Flaw, dangerous as the whole floor of the bathroom gets slippery. The hot water is nonexistent. The breakfast is gross. The Kcr corporation that runs this place is embarrassing. Their systems are out of date. They overpromise and underdeliver over and over. Marriott should be embarrased.