Residencia Polanco - Chapultepec Morales

Good prices and zone but the rooms are old and there were several small issues.

Continental breakfast served at the 5th floor, great location and cheap prices for the rooms. The rooms looks old with some leaks and squeaky floors. Other than that, the place is nice.

Elevator not working while breakfast is served un 4th floor. The maid appliances were left un the way ti the rooms with dirty towels and garbage. Really a pity, the location is great.

I had a reservation for a room a upon arrival I was told that there were no rooms left, only one with water leaks at the bedroom and at a 4th floor with a broken elevator. Really bad place and thank God I didn't had to sleep in there.

Dear Silvia ( hotel manager ) Re:- my stay :- 29 sep to 01 oct 2019 Very disappointed by the quality and attitude of the hotel staff. When I came on 29 sep , after a long flight , room given was really bad , no light in bath room , sink water drainage was blocked . I called reception :- Mr Omar, he showed me another room :- 201 which was not good either and I conveyed the same to Omar. He agreed that hotel Maintenance is bad and gave the same to me i writing . I am enclosing the letter . I did ask for full refund to Omar , he mentioned it was Sunday and he cannot speak to anyone. Since I was so tired plus I had no choice I slept in 201 . In the morning when I had to get ready, I was Shocked to see bathroom mirror, it had stains , the light had no cover or shade , bathroom window was open which cannot be locked from inside. Bed makes a lot of noice and I couldn’t sleep till 0400 hrs. I finally had to get ready for the meetings I pulled out iron to press the shirt, iron was not clean and a lot stains which even spoiled my shirt , when I asked to receptionist for help I was bluntly told that it will take 2 hours at least to organize an iron. I finally had to leave for meetings in a T shirt . It was extremely inconvenient . When I came back to my utter surprise I was told that I was not saying correct things and hotel did all possible to give me a better room to my satisfaction , all this statement made me feel really disappointed and I felt , I was cheated . I am enclosing the letter given by receptionist which is self explanatory . I have also clicked some pictures of bathroom, which is pathetic. When I conveyed the receptionist that I shall not pay for the stay and I needed full refund, I was asked to send a mail with pictures on some gmail account of the manager . Have done the same and awaiting the outcome . I NEED FULL REFUND . Please revert Regards Rajiv sharma

There was mold in my frigobar. The curtain didn’t cover all the window. A pillow was without cover. There was a aisle in front and back to the room and no one window had lock. There was humidity in the iron table. There neither fan or air conditioner. Very old furniture. Is that the concept of 3 stars hotel? At least the staff tried to help me and changed my room, which was not too better, however was clean and without mold. I haven’t had will to try the breakfast.

First interaction that I had with the lady in the front desk was negative to say the least, as a tourist I asked her to recommend any bars near by and she told me with a smile on her face that I could just Google that information, after getting in our room, I noticed that they only had one towel, I had to go out and ask for a second one for my wife. While taking a shower we saw a roach. The second day I had to go ask for extra toilet paper as they only had one in our room. The 3rd day I wanted to use the mini fridge to put away some beers we bought, of course the fridge was broken and after letting some guys in the front know, they didn't even attempt to look at the problem or fix it, they just told me it was too late and since the hotel was full that they didn't want to wake up the guests, the next day that didn't even remember to look into the problem about the fridge and by then I was just over it with them, to say this experience was poor, is an understatement. Service is terrible, the rooms are noisy, no working fridge, not enough towels, I almost forgot about the hot water, we had to tell them to turn it on for us. Never coming back to this place, we will look to other hotels in Reforma instead next time.

The rooms have a nice rustic feel. Tempered expectations matched with a low low price, make it an attractive no-frills option. Not being able to lock one of the windows (that has a shared balcony on the other side) was concerning. Terrance is under some construction, which made finding breakfast awkward. I didn't hear any construction noise during my stay.