Royal Reforma - 06600 Ciudad de México

Really good price value for what you get in here. The rooms are large and all of them have some sort of city view. The hotel also has a nice rooftop terrace with sweeping views of the city skyline and a small pool which is usually crowded with children. Aside from that, there may be some noise in the night from the clubs in the area. Some of the rooms have these inside connecting doors to the room next door and you can essentially hear everything that happens on the other room. The receptionist can be quite serious and dry but helpful nevertheless.

I booked this based on the reviews but was shocked to learn the opposite was true. Staff was very rude and disrespectful, whenever i asked a qustion they would give me one word answers and roll their eyes. Durring my visit i felt as if i wasn't wanted. Wont be staying here again. Rooms were very old and had stains on the wall. My shower handle was falling apart and there were loud noises outside

Things I did not like: - With the shower head it takes forever to get wet… - AC not working - Just 1 Person at the Checkin, took very long - Room was cleaned at 6pm when we wanted to get ready for dinner - There are just 2 sun beds on the roof - Hair dryer not working

Positive: The hotel is located in a noisy area, the room did not have sound proof windows. We could hear all the noise from the bars surrounding the hotel. We asked for a different room and there were no rooms available. We could not sleep. We checked out next day Negative: I did not like the hotel at all. While clean and friendly staff available, several guests, including ourselves, complained about the noise coming from outside. We could not sleep and did not spend the night there. Waste of our money.

Positive: very friendly staff and close to lot of food joints Negative: Bed was not comfortable and they don¿t change covers of all the pillows. Kind of had some foul smell every now and then.

Overall an OK hotel. However breakfast was tasteless. Really bad.. the best part was the fruits. The beds were OK not really hotel quality,kind of hard. The sheets had stains. The tv had alot of static could not even watch it. Location is good and staff kind.

Hotel is overbooking! Even though we had the reservation through Booking.com which hotel asked us to confirm in a message and we did, upon arrival they told us they are fully booked and they don't have a room for us. They are clearly booking, so it's a first come first serve! It was the midnight time when we arrived, and we had to find another hotel in the middle of the night, because of it! Don't book!!!

This hotel is ok but I will never stay here again it has a good location. First check in was at 3pm and the rooms where not ready we had to wait 40 minutes in the lobby with other people. The rooms are big they look nice. But the pressure on the shower was very low and very little water came out. The water in the sink of the restroom was not going down it went down slowly. The door knob on the restroom door we had to struggle to open the door and close it. The room has no refrigerator or no iron. It was very hard to sleep due to all the noise from the traffic and bars around. We was not able to get in the pool due to the pool is small and was crowded with kids. The carpet to our room had a stain by the restroom door. The ac was not cooling the last 2 days of my stay. The manager did call me to see what the problem was and they fixed the pressure of the water to the shower. I did like the city view the room had.