Safe Tours Cozumel - 77664 San Miguel de Cozumel

We booked through this company (safe tours cozumel), who apparently contracted out to another company (shark adventures). There was minimal english spoken. We told them we are beginners - that didn't matter to them at all. More importantly - we had an issue with a passenger not feeling comfortable in the water and panicking - they offered little help to get them out of the water. Another passenger helped him out. Another pair of passengers signaled they wanted to come out of the water and they were tired - the boat driver made them swim further away to join the group, instead of picking them up. All in all - I felt these were all safety issues.

We had an Incredible experience with Safe Tours Cozumel. From the moment we arrived at the meeting spot in downtown Cozumel, to Arturo getting us a taxi back to downtown from the pier, we felt totally safe. I was a little nervous to get in unfamiliar water, but Julian answered all my questions, and re-assured me that we wouldn't get eaten by a shark?. My boyfriend is new to swimming, and Julian helped him, so by the second reef he was snorkeling on his own! He also enthusiasticly answered all our questions about the sea, breathing under water, and Cozumel in general. Maiko took incredible pictures of us, which we now have for memories. The whole experience was unforgettable, I highly recommend a tour with Safe Tours Cozumel. Thank you Arturo, Julian, Maiko & all the great staff!

The guide was awesome. I had an underwater camera and the guide was able to dive very deep so he offered to video at greater depths than I could go. Here captured great video in and out of coral caves and among fish schools. I never expected the advice and beyond that was offered. Great team of guys!

My family of four had a guided tour of Tulum during our cruise on the Disney Magic. We booked it on our own before the cruise because all of Disney’s shore excursions were sold out. Arturo contacted me a couple of times and was very accommodating and very conscious of our ship’s sailing time. At first he didn’t think we could do it because of the ship’s restrictive port schedule. However, instead of just dismissing us and moving on, he found out that the ferry company added a boat to the schedule that would make it possible for us to go to Tulum. When we met him in Cozumel, he gave us very detailed instructions about the ferry from Cozumel to Playa del Carmen, and exactly where to find Sergio, our guide, when we got off the ferry. Sergio was fantastic! It was a very warm day (even though we live in Las Vegas) and he had an ice chest in the van with cold bottles of water. He is of Mayan descent, so he speaks the language and is very knowledgeable about the culture and history of the Maya, Aztec, Toltec, Olmec, and other local ancient civilizations. He was also very aware of our time constraints, and in the end we had a good basic education about Tulum and boarded our ship with an hour to spare! I strongly recommend Safe Tours Cozumel.

We were lucky enough to book a 2 hour snorkel trip with Safe Tour Cozumel during our short stay on the island. I cannot say enough good things about this company. All members of their staff were more than helpful and attentive. Arturo Díaz met us personally at our pick up location, help us get to the boat and then was waiting for us when we finished. On the boat all of the crew were extremely knowledgeable and professional. Jullian was our guide on the boat and he was awesome. He has a fantastic sense of humor, is very professional and willing to help with anything you may need.

Julian and the whole snorkeling crew were fantastic. They did an excellent job of putting us in at terrific spots and guiding us to some beautiful spots. We paid for the snorkel,lunch, and beach package. Arturo made the process seamless and easy. Thank you to everyone at Safe Tours Cozumel.

We had a great time snorkeling with Safe Tours Cozumel. Everything was easy once we got to our meeting point, which was a 3 minute walk from the cruise port. We felt safe and confident, which can be difficult in an unknown place with people you don't know. Our snorkeling tour guide swam down to show us different sea life and made sure to point things out to us and tell us what they were. He also made sure we were safe and not having any issues with swimming or with our masks/snorkels. Free drinks on the boat were nice as well. It was a great experience. Make sure you check which meeting point you need to go to based on which port you're at if you're on the cruise and make sure you have your $5 cash per person for the pier fee - and then just enjoy!

The crew was extremely friendly and kind. One person in our group was nervous about swimming in the ocean and they took such great care of her without singling her out. You could tell they wanted everyone to have a really good experience. Thanks Julian for teaching me some new Spanish words, thanks Arturo for coming to find us when our taxi dropped us off at the wrong pier, and thanks Memo for the amazing pictures!