salauno Narvarte - Clínica de Oftalmología - 03020 Ciudad de México

The attention in reception and amabalidad of all the personnel I like. However, it took almost a month to give me what I asked and they were wrong several times. It is true that they have many people and are slow, but as attention are better by much than Devlyn or Mas Vision. What I did not like was that regardless of the fact that only one treatment needs to be followed up, each consultation had a cost and the medication is 15 percent higher. Your promotions are limited. It can be better.

Lack of responsibility they forget that we are human beings there are like warmer people but others seem that they do not care about human beings use deception to avoid doing what they have to do, it seems that they do not love their work, which is a service, human warmth is needed

Synthesis: They did the exam to my son, we asked for some frames of 900 and some pesos, with antireflection of "30%" (they specified that way) and what the total price is 2900 and so on. Pay in cash, a week later they gave us some NEW glasses with a broken leg and told us that it would take another week to deliver them. I asked for my return and they tell me that they will give it to me but withholding 20% ​​of the cost and in a maximum of 12 business days, I have been 10 business days later and nothing, they have only given me a follow-up and acceptance folio number, in the clinic They tell me that it is no longer 12 but 15 business days. When I pay the total of my account in cash. Anyway, I hope that this week they give me my money back if not, unfortunately I will have to file a complaint with the consumer attorney's office. RECOMMENDATION do not attend this clinic because they only scammed me, I do not have glasses, they have not yet returned my money and if they do, it will not be complete.

The worst experience I had at this clinic. I broke my glasses and I had the need to go to this place both because of the proximity, because of the pandemic and I had also seen that the place seemed of quality because of the facilities. The people at the reception seem to be doing you a favor by treating you very differently from the specialist doctors who clear up all your doubts at the time of the review and eye exam. Once they told me the cost which was excessive because they were more than $ 3000 pesos for some very basic glasses and they make pay the total so that they can make them in addition to that they were not brand and the lenses only had anti-reflective and That I only accept the budget because I take up the glasses a lot and I used them urgently, but they told me that they would be ready in a period of 10 business days which was a long time since in other places in hours and a maximum of 2 days they have them ready Anyway, despite everything, I continued with the procedure, trusting that it was a specialized clinic. When they finally called me that they were ready, which was a week later and I went to pick them up, I realized that the frame that they had shown me when I went to take the exam was not the same because the one they had shown me was falling off again and The one they gave me had one of the legs repaired and besides the fact that the screws on the legs weren't even the ones I should have, it seemed that instead of giving me new lenses they were giving me some bad quality crooked repaired lenses, nothing than I expected for the price they charged me. For obvious reasons it bothered me a lot, I complained at the time and they told me that they had to change the frame but that they did not have it in that branch if not in the one in Coyoacán.If I wanted it to be fast, I would go to that branch to have it changed or They did it but it took another 5 business days, all those actions bothered me even more and obviously I no longer wanted anything, I just wanted my money back and they said yes, but that they were going to withhold 20% of what I paid just for canceling the job. They asked me for an interbank account for my identification and that now it would take 10 to 15 business days for the money to be returned to me, in short it is a terrible experience and despite appearances the place is a great scam and of poor quality in terms of ophthalmic lenses .

The reception service is very slow, but once you go through with a specialist, they are extremely professional and attentive. They are not kidding, the staff is serious, and this particular branch has a wide variety of frames to suit your taste. They are not frame manufacturers, they check you, diagnose you and tell you what you need, and based on that you can choose to buy a frame from their gallery with the mica you require. They are punctual in their service, and you leave with a file and quality glasses. Their prices are somewhat expensive, but they are worth it. I recommend them.

Very good attention.. Very neat offices.. All the necessary devices to diagnose... In surgery everything was fine, my mom came out very calm and recovered very quickly. They did have people but, it is understood, we are not the only ones.. Highly recommended ???

I went to consult because I had pain and redness in the right eye. I was prescribed some drops for my left eye, you have to be careful and check your prescriptions before you go out. Those drops that they prescribed are for cataracts or after surgery... I was waiting for them to take my eye pressure too...

I really liked the service, the consultation is complete and includes an eye exam, but you are also seen by a doctor. You can buy your glasses with them if you need it but it is not necessary, they also give you your prescription in writing. In complete frames their costs start at 2000 pesos and from there they go up, and they have a little of everything.