SALLY BEAUTY - 11560 Ciudad de México

The saleswomen treated me badly, I brought a suitcase and they wouldn't stop following me as if I was going to steal something, when I got to the checkout they didn't want to charge me for the two products I was carrying on the pretext that there was no service when I saw that other people were being charged ! I did not know that there was a minimum purchase! So if you have little laziness to charge you! They made me feel bad! Elitist and rude for being in Polanco? What a real bear would not return to that Sally

They had a $ 150 shampoo promo that they didn't respect me; I told the girl that the prophets forced to give the published price. He took the shampoo, hid it, telling me that the code is wrong: one of honey and oatmeal. There are 3 saleswomen, one of them doesn't make one: I wanted to buy OnenOnly and they gave me something else; I found the one I wanted. In the end I didn't buy anything because the one that took the shampoo came out and said: I was going to respect the promotion but not now! Because I asked for a manager. Who is responsible? It is the only place where YOU DON'T GIVE THE PEROXIDE THAT THE DYE SHOULD BRING! Better go to Probel in Homer or Casa Barba on Archimedes towards Campos Eliseos. Nefarious attention they behave like gang members.

I really like this store, the Archimedes and Masarik store is super located. They treat you very well, very attentive. I was able to walk my dog ​​in and shop without worrying about leaving him outside.

THEY DO NOT GIVE THE WARRANTY THAT THEY INDICATE. A FRAUD. DO NOT BUY ELECTRICAL PRODUCTS. I bought a high-end dryer, and they gave it to me broken. I went to the branch where I bought it because on the ticket it says that there is a 3-year guarantee and a refund return within 60 business days from the purchase, in my case not even a month had passed. And they neither return my money, nor do they change it, nor do they give me a solution. They tell me to call a phone and no one answers, because the store says that there is no staff due to Covid. Terrible attention from the person in charge, from Sally for failing to comply with her Guarantee and not providing a solution, or change of dryer, or refund or anything that indicates the ticket in the guarantee and what they sold me. I ask him to speak to his manager and he denies me the communication. Conclusion I have a babyliss PRO Tourmaline Titanium 3000 high-end dryer that is less than a month old, which releases air through the cable, which does not always heat in hot air mode and when moving it you can hear a loose part.

Miss Fabiola Hernández Ramírez with identification number #105659 sells defective items and when you want to demand the supposed 60-day guarantee, they wash their hands, excusing themselves that the product was not like that. They say that you have to go to the branch to claim the guarantee but the branch staff does not have the power to do so. They give you customer service numbers, one doesn't work and the second nobody answers. This goes directly to Profeco for lying to the consumer. When you ask him to speak to his supervisor, he ignores you.