SALME - 45150 Zapopan

A lot of psychological support for those who need it

The attention from the Salme staff is exceptional. I am grateful to life for making me fall into the hands of such professionals. Danke schön!

Terrible service, a doctor who I asked a question answered me very despotic

I have been going to SALME for years to treat my problems. Here they help me with my chronic depression and my BPD and I have gone to the emergency room several times, I was even hospitalized on 2 occasions. The doctors are kind, attentive and good people, very professional in everything Despite being a public hospital, it is extremely good at everything. Psychology and psychiatry are perfectly treated here If you have an emotional or mental problem; I highly recommend going to SALME, it is FREE for everyone and without having insurance.

Excellent attention, although it must be said that not all doctors are so good, but he did not generalize, there is one or another that is very insensitive and not very accurate, but you must not give up, in my opinion and from my experience it is an excellent place, accessible everyone and if you find the right specialist... Your life will change, good luck

The indications of the place is to arrive before 7:00 am for some supposed cards that they deliver, you write down in a notebook, you form and at around 7:30 am they start calling you to go through several filters. In the first they ask you why you go to that place, if you have IMSS or ISSSTE ($150 per consultation) and they tell you: Go to your clinic to be attended there ? because we don't have appointments here at the moment, it's very saturated. If you don't have social security it's free. Today, Monday, March 28, 2022, the only ones who were attended to at the moment were children and adolescents, so adults do not have the right to prompt attention? Because it wasn't just me, but several adults who didn't attend to us ?

You cannot make an appointment by phone, you have to be there from 6 am to put your name on a list of patients who come for the first time. At 7:30 (more or less) he begins to call them by name to pass them to the first filter, the only thing you have to bring is your printed ine and curp, if it is an emergency they attend to you immediately but if they do not interview you and they give you a piece of paper with the date and time to serve you (they can give you an appointment for two weeks or for 2 months or more and only to open your file depending on how they value you) On the day of your appointment, you will be assigned an office number and a specialist who will assess you (FOR MY PART THE CONSULTATION WAS FREE, YOU ONLY HAVE TO BRING YOUR PRINTED INE AND CURP, SAYING THAT I DO NOT HAVE SOCIAL INSURANCE OR ANYTHING BUT IT MAY VARY ACCORDING TO I THINK THAT'S THE CASE) after they assess you, they give you your prescriptions and your appointment book, now the bad thing is that they gave me medication for only 2 months and my next appointment is in 5 months, so it will be difficult to have constant treatment.

Bad experience with Dr. Jesica Gómez Juárez. 02/19/22 12:15 I went due to an emotional crisis (I already had a suicide attempt and self-harm) he listened to me for a minute and he didn't attend to me because he didn't have my file, he should come back on Monday. I went to the emergency room for something for the pain and my professional respects, very human and I respect my identity, I am a trans woman. They listened to me, they injected me and they gave me a reference sheet so that they would treat me in salme. I came back the same dr came out. He saw the reference, he listened to me for half a minute "and how do you expect me to help you?" He told me, (I don't know, you are the ones who are dedicated to this, right?) and that I better come back on Monday. I mentioned to him that he didn't call me by my female name and he said he didn't know the reference didn't say, when it did say eh he even emphasized that so I noticed he didn't even read it! He wanted to give me a pill and that he wasn't going to pay attention to me, he got upset because I told him I didn't want to attend to me and wanted to file a complaint, he said he didn't know where the complaints box is and he left, a few minutes later he called me , reluctantly gave me his name and I called two people to inject me, they did a terrible job 5 times and they did not hit the vein, because the second one in the other arm, you can see the bad treatment even in the way they grab you and they talk. In the end, if Dr. listened to me a little. He did not reflect or someone said something to him. I understand that they are tired or there are many patients, but simply not giving the service with hints when they could give me even a painkiller from the beginning, the bad attitude, pretending that they read what I have and prescribing something just so that I leave, no. the dr. She doesn't seem like a bad person and I even try to be kind, in the end she did listen to me, although she didn't even tell me that I injected myself, I think she was very stressed or busy, but that's not why you don't treat "less important" patients I hope my complaint is addressed and does not happen again.