Sanatorio Durango Emergency Room - 06700 Ciudad de México

The attention is terrible for an hour and a half and they don't even take my vital signs, we even look like beggars here

The receptionist's attention in the emergency room is very bad with her bad attitude, they make you come in after 45 min to assess the patient?

Check yesterday to see if they could treat a person with an anxiety attack and they said no, all they do is go to the person with a doctor to give them a prescription. How incongruous that they are emergencies and cannot attend to one: S lousy

Excessive costs, they surprise one with the bills they do, personal despises, and there is even a person who in a bad way is asking if they have the money to pay, very inhumane

I went to the emergency room for the pediatric area, they send to do studies and the lady at the reception does not want to give the data of the costs of each study, at the end reluctantly and hiding the prices from my sight she gives me an approximate total, which I do not understand if they are already specific studies that the doctor sends them, they make me pay a $ 3000 deposit to be able to carry them out ... in case it was more, although it is assumed that they would only need the ones they asked for. Once the payment is made, he sends me without the application forms to do the studies and obviously the people who are there do not even know what I mean, I go back to ask for them and when the blood study is done, he is enough to tell me that he did not include the ultrasound study in the total price he gave me ... which then was going to be more. I ended up talking to the coordinator who in the end did not solve anything at all and since they had not given me a diagnosis, they only rushed to give them the results of the blood test and give a diagnostic means to justify the charge for the consultation and the study because obviously I told them that I was withdrawing my patient, given the hospital's unprofessionalism and transparency. I believe that in any hospital they have the obligation to have the cost of the services in a visible place and they should not bother when one asks for them, just to avoid surprises, what they do is play with the urgency of the people who arrive and wait be treated with a humane treatment and not just that they look at us with dollar signs.

This place is not a hospital, it is a company. At the beginning of October my girlfriend had a blackout, in the fall she ended up hurting her nose, which was also pierced with her glasses, in addition to hitting her head. We arrive at 2:30 in the morning to the emergency area, nobody warns you or indicates anything. After asking and before telling us anything they asked us for a deposit of 3 thousand pesos, we paid. After meeting a woman who did not show up, they asked us a series of questions (what happened, allergies, blood type) they told us that they should remove some plates from her nose, they returned to the emergency area (which was alone) and we They left there, no one ever offered a seat, they did not clean the wound, they did not give instructions about anything, all that time my girlfriend remained in pain, standing and bleeding from her nose. After asking to explain what was next, we were transferred with another woman, I imagine that a general practitioner (I repeat, nobody tells you or explains anything) who informed us that he saw a displacement of the nose, and that perhaps he would need a few stitches in the wound, he asked us about Again the same information (what happened, allergies and blood type) they realized that they should also have done a CT scan from the beginning to rule out a contusion. Now they forced us to deposit 15 thousand pesos to do other studies, we were told that if it turned out that we did not need other care, "the money would be returned," we paid (in the end what mattered was receiving the care) this time they asked an orderly to go, He never showed up, desperate to see my girlfriend bleeding and tired from the unnecessary wait, I offered to take her to the scan area. He left there, we were admitted to a room where finally someone kind washed his face. Hours passed, nothing was indicated to us. Around 9 o'clock in the morning they told us that there was a broken nose, that if he wanted attention, he should now deposit 45 thousand pesos, plus fees, plus whatever he was going to take care of. After 7 hours without telling us anything, without doing anything, being treated coldly by a team that only appeared to ask for more money, and with an open wound that began to coagulate without them having put anything on it, we decided to leave the place, not without first charge us 1,500 more. Leaving there, we contacted an otolaryngologist who in 5 minutes was able to tell us what had happened, scheduled the surgery, gave her pain medication and finally we ran into a human, professional team, who attended her with diligence. Do not go to this place, the treatment is so bad, the explanations so brief, the attention so deficient, that it seems that they are doing you a favor, they take advantage of the despair and pain of seeing someone in an emergency situation to ask you money over and over again, which would make sense, if only they did something. We had the worst experience, I would never recommend it.

Excellent service from everyone. Very professional and good quality. Personally, I had a very pleasant experience.

Terrible service from the floor nurses and residents on duty. I had a nose operation by my insurance through Pro Salud and I had to attend here because it was where they had an agreement. Honestly, if I had known the level of service, I would have preferred to see myself in another larger hospital. Only 2 very attentive and professional morning nurses, as well as the operating room nurses, the anesthesiologist and my attending physician, from then on, a terrible attitude, terrible service, well even those in the Cafeteria. If I will tell you ALL the bad experiences that I had in less than 24 hours… I don't finish !!! The most important is that they took time to send my discharge to GNP and obviously the insurer does not give a response after 6 pm. The doctor in charge came until 11 pm to let us know that most likely he would not leave until the next day. When a nurse commented from 8 pm that I was almost discharged. The most obvious thing is that if one is in a hospital, recently operated, you must have the proper attention and it turns out that my painkiller that I ran out at around 5 pm, they could no longer administer it to me because they had already closed the account. I told them that they would charge me separately, that I paid it at the time and the answer was: let's see what can be done. It took 2.30 hours to give me tramadol, which by the way took time to work. My nose and head EXPLODE and they are not even to turn to see how one feels. To this I add that seeing no response, my mom had to go out at 3 am to a nearby pharmacy by uber, the minute before my mom arrived with the medicine was when they gave me the injection. I even told the nurse: My mother already went to buy medicine and her answer was: "Ahhh yes" Really if you have the possibility of being treated in another hospital / Sanatorium, do it !!! In life I return to return to this place.