Santander - 14390 Ciudad de México

THE WORST BANK I HAVE EVER VISITED Super slow, poorly organized, executives do not work (they even go out to talk on the phone or send messages) I was in line for 1 hour and I couldn't even enter the branch and I was the first in line URGE CHANGE OF ADMINISTRATION

The facilities are remodeled so it is very pleasant, however the waiting time is excessively long for advisers or executives, however, the cashier is fast and has practicality.

Terrible attention from the executives, at least it takes 1 HR to be attended and when they attend you they spend it with the cell phone or they simply CANNOT solve anything. If they can change banks for the better, Santander is getting worse and worse.

Terrible service, the boxes spend all their time talking and they don't answer, I've been here for 2 hours and they don't answer a phone to report the branch

Bad service, it takes you a thousand hours to go through with an executive and when you go through they are arrogant and do not solve your doubts. They can't cope with so many people out there. Terrible service.

It is one of the worst banks that you can go to, the service is quite bad, and there is always a very long waiting line, the worst thing is that with the pandemic that they have on the street, lined up and they let in little by little, which is correct, but they lack sufficient staff for the high demand for services. The only privileged ones are the PREMIERE customers, who go up to another floor of the branch and still have to wait too long to be served. Their "system" every so often "crashes" and if you've been waiting for 2 hours and when you're about to be served the system crashes, they simply tell you to come another day or go to another branch. Their fingerprint scanner doesn't work and they kept me for more than 2 hours despite carrying my official identification making dozens of attempts to take my fingerprints, without which I couldn't do a simple process of obtaining a token to be able to reactivate their "application" for cell phones, which they block from time to time simply if you do not use it for a certain time and then after going through the ordeal of wasting hours and days trying to talk to someone who is not a "bot" in their call center, finally the executives in line cannot solve anything and they force you to go to a branch to carry out this identity procedure with fingerprints, which is ridiculous because their scanners also do not work and you lose days of your life and a LOT of time and energy and you have a lot of courage for a simple procedure that finally could not be obtained because its scanner did not work It's really better to use another bank and especially another BRANCH because it's on hold and its managers are the worst of the worst.

If I could give it zero stars, I would give it to them, they have problems with their shift system, the other people who arrive after you pass before you if they even have the bad luck of being attended by the executive who has the problem with the button called, I suggested to the girl to get a new shift, when a person who came after me passed before, claiming that I was going to pass later. Appalling. They don't respect turns.

I went to replace a card that I had reported, they informed me that the report is made first by phone, I consider that their system in this regard is somewhat cumbersome, at BBVA I did the same and it is more agile. So although in the end I was able to have my new card. They could make the procedure less cumbersome. Adequate attention from the girl at the reception and the executive with whom they channel you.