Santander - 67117 Guadalupe

I went to get my Payroll card and they only told me that they were attending me at the desks 2 people attending and a lady talking on the phone and on the computer, after at least 20 minutes the next one says and that's how the people among us went by we agreed on who came first after 40 minutes my turn comes and I say I come to get my Payroll card and I give him my Company sheet and he tells me the Payroll is at the following desks and I, I say Thank you and I I go to the other desk and when the young man vacates, after another 20 minutes I go to the person's desk and he says there is a line and he explained that they sent me from the first desk, he says OK and the people do not say anything why I they saw the young man waiting for them waiting before them, Not very convinced, in short I tell him that I am going to open a payroll account he asks me for my identification and proof of address and the company sheet, he takes his time toscan my passport and receipt, and it seems eternal to me by going to the scanner next to it, and he jokes with his companions that they are going to eat and things like that, he returns with me and says, there they did not go out Okay, let me, I'm going to scan them again, another 15 minutes, and he gives me to sign papers and asks me for my cell number to activate the app, he asks me to download the app, and he tells me how to activate it, to which I do what he says. , but he gives me the app that is blocked, year I tell him and he asks me for the cell phone and he tells me that it was blocked. Don't worry, he gives me a registration on the computer and he keeps asking for signatures, he explains that there was another address in another account that I had before and that I have updated the address and that is everything, he asked me is everything, something else that can help you and I replied that I only had to register on the computer for the app, as he had told me what He replies that I had to call the superline that gave me a code and He would fix it, and he would give me a palette and he would say it was very good, to which it bothered me that he was the one who told me how to make the movements of the app and he blocked me and tells me that he fixes it on the computer and in the end I He says I fixed it on the phone I lost more than an hour to Nothing, Days later they call me to tell me to go to the bank again why the address was wrong, that it was such a day since I work and I have not gone yet why I have not rested, to go but Fatal the service that I got, to open a Payroll, they should better train the staff, put someone to advise where where they attend each case and avoid fights between the same clients of who came first.

If you could give it less one star, terrible service, bad attitude from the executives, slow, little staff. They need a customer service training, they treat you as if they were doing you a favor.

The worst branch !! without staff, slow and inept they did not solve anything for me the line of people covers the entire parking lot and the wait is more than an hour just to get to the bank

It is the most irresponsible bank and very rude they do not know anything and apart from that they yell at you like the vulgar and ordinary people they are.

Too slow, more than 40 minutes on average to go only to the window

Terrible attention from the super late staff and it is assumed that the capacity is already at one hundred and they do not let you enter more than just one person in vdd lousy service

Terrible service the branch inside empties and outside the lines according to control the capacity being that on January 27 the governor announced that the capacity restrictions were lifted using all security protocols and here we are today January 28 outside queuing for a process of the simplest

Terrible, they take a long time, they do not give you a solution, in the end they do not solve you and they send you with super digital banking. I have been trying to enter digital banking for a month and a half due to tokens, activations, uninstallation of the application, blockages. This will affect my credit bureau, which I have almost excellent.