Santander - 76169 Santiago de Querétaro

Terrible service. I arrived at 2:40 pm for customer service and they did not want to serve me because "they closed at 4:00". Arrive hour and 20 minutes before.

The ATMs don't work, they get stuck and leave the money and to get it back they make you lose 3 hours as if you were begging them your own money... Terrible bank and they don't respect the healthy distance or take anti-covid measures... ??

Very slow service as much as for select & client, lack of staff or there is no communication in its employees, very bad attention, line of more than 40 minutes, the experience could be better

Lines of 1 hour to enter and realize that they only have 1 executive working, then they cannot solve the problems, personnel lacking training to work in the bank, terrible service... The bank opens at 9am and only one executive arrived, the second arrived at 10:50....

Generally, the service of all banks is bad, but this one takes the gold palms for poor service. It is understandable that now the lines are made outside and with a healthy distance to have fewer people inside the branch, but they pass the people who go to the cashiers in small groups and sit them down one by one inside the branch, then what are the use of the protocols... Trying to go through with an executive is going to waste a lot of time, yesterday I came and there were 3 people ahead of me and it took me an hour and fifteen minutes to get through and they did not fully resolve the reason for my visit, there were two executives and an executive, one of them, the one who attended me, was grabbing her hair all the time and on her cell phone and chatting with another person, just wasting time while users are outside waiting for hours. Today I had to go back and he's been in line for an hour to be able to pass again with another executive. It is a waste of time and they forget that we are all clients, from comments I have read, bad service is a constant, but well, one goes out of necessity to do certain procedures.

They don't even deserve this single star that I mark since it is a bank that has very little organization when it comes to training people who are outside the branch since there are people who are only going to carry out a procedure that takes a few 10 minutes, they make her wait more than 1 hour. I have an account here only because my company pays me through this account. But I don't really recommend them.