Santander - 57700 San Francisco Coacalco

Terrible service, more than an hour and a half to be able to go to the window, those at the window becoming weyes is the worst bank, there were people who left better because they don't advance, advice that perhaps nobody asked them to look for another bank because this is a vile crap like many of its employees who no longer become weyes ..

Terrible, if you can better not come, don't do it, look for other options, in Plaza Coacalco or Tultitlan, they don't repeat shifts, the executives spend their time fooling around, walking around, they don't know how to give a solution, the windows without problem, the issue is the executives They are not customer focused.

Terrible attention, after being there for more than an hour and a half, to be able to have a replacement card, which beforehand when I arrived at the branch I asked if there were any available, to which I had the answer that they did have, I proceeded to train but they no longer wanted to give me shift, being 2:30 p.m., where the branch has service hours until 4:00 p.m., an hour after the wait, 3:30 p.m., one step away from entering the branch, they tell me that they will not be able to assist me, that I should come back tomorrow , that without a shift they will not attend me, so I insist on attention since it was still within the service hours, and the manager named Mariana castrejon comes out, at the request of the girl who gives the shifts whose name I do not know has, that they will not attend to me because it turns out that they do not have the express replacement card that at first when I arrived I asked and they told me that if it was available, thus denying the service and the delivery of the requested card in a clear manner along with the to the girl who gives the shifts, today May 24, 2022 I ask you to put a solution to this branch, it is not possible for them to continue managing themselves in this way

Terrible branch, the waiting times are very long, 2 hours and a half waiting in line outside the bank to be able to go with an executive, and that there were 7 people in front of me and 2 left while we were in line, the executives are on their cell phones all the time ( Isn't it supposed that in a bank branch you shouldn't use a cell phone inside?) I read that they had bad reviews but I didn't want to prejudge until I met her and if she is very bad they should try to be faster in her attention with the executive because they also have times where they already know was the previous client and it takes 10 min to move to the new one.

It is the worst bank branch I have ever been to, 2 and a half hours waiting for an executive to assist me for a procedure as simple as a card replacement. I understand that we are many users but they should do something with their executives to be faster and more efficient.

Look for another branch or another bank, in this one the service is lousy, it will take you all day to pass with an executive, in the same way only 1 active box for transactions.

Terrible you can not take more than three hours to be attended by an executive. If they know that the money is ours and that they are the employees. The worst thing is that most of the banks in Mexico are the same garbage.