Santander - 77000 Chetumal

I give them a star because you can't put less. Terrible service Terrible attention Executives talking to each other instead of attending to one. 2 and a half hours of waiting and I could not open an account. No one attends to requests and they are on the defensive. It gives much to be desired so much slowness and lousy attitude. Hopefully the management authorities do something about it.

Terrible management in this branch, he does not know how to serve his customers. The slowness of its executives is the hallmark of the branch.

Lousy service, the two executives serve people under the motive of "fast processing" regardless of the list of customers who sign up to be served. Undoubtedly I can intuit that they have some link with them, because they also delay doing their paperwork and discussing issues outside the bank.

Very slow, in the boxes they do not want to attend you because you are not going to deposit over 20 thousand pesos, and you have to use the ATM to deposit your small savings.

Very slow line for windows and the only ATM a disaster :(

A total insult to this bank. I spent 5 hours waiting for an executive to attend to me. It never happened and I preferred to leave. Each person took an average of 1 hour and a half to be served. I can't believe they only have one executive. It is horrible and outrageous. The service is not better at any of their branches. I was at CitiBanamex a week ago and in less than an hour my issue was resolved. I went to try to activate my Token, second attempt, to be able to make payments online. It turns out that my number was already registered with another user. They told me there was nothing they could do. Later, I went back for another procedure and an executive, very kind, activated the token and unlinked the number of the other user. The question is, WHY DIDN'T THEY DO IT THAT WAY THE SECOND TIME I GO? Disgusting customer service system. CHANGE BANK IF YOU CAN.

They are not very effective. In addition, of the 5 ATMs, only 1 is for making deposits and does not even hold the bills well. Besides that executives "are always busy"

Nefarious I hate going to this duckling bank, they make you wait even though the executives are not doing anything. Whenever I go, it's the same terrible attention from all the branch staff ? you have to be known to speed up some process.