Santander - 44240 Guadalajara

The worst possible care. The executives talk and do not work and manage to vent at most one matter every hour and a half, with 19 that in one day they cannot serve even 8 clients when the lines are enormous. They have no shame. The manager of this branch flagrantly denigrates the prestige of this banking institution. There must be a way for them to check for very low performance.

Terrible service, and if it is on the phone line, ultra terrible service.

Terrible service, from the entrance they receive you reluctantly and the weirdest thing, they ask you out loud what movement you are going to make and even if it is a transfer or withdrawal for how much $ ... What is their concern. That is already understood as whistling. You waste a lot of time being inside the branch.

Terrible service !! This branch used to open on Saturdays but no longer, the service is really slow in each branch and now they do not open on Saturdays very badly because of Santander bank and their slow service, I have been with them for years but I am thinking of changing banks.

Terrible branch, today I arrived a few minutes after 3 in the afternoon and since I wanted an executive to attend me I had to queue for almost 40 minutes and when it was my turn to enter the branch and have an executive attend me that a worker came out to say that "They were not going to attend to me" (it should be noted that there were about 10 minutes to go to 4 in the afternoon) neither to me nor to another lady who was after me because WE DIDN'T HAVE A TURN (I PUT ON A PAPER BECAUSE OF THAT SANTANDER WORKER) WHICH THE SHIFT IS NOT OFFICIAL AND IN ADDITION I COMMENT THAT THE SHIFTS FOR ATTENTION WITH THE EXECUTIVE STOP GIVING AT 3 PM BY AN INTERNAL REGULATION DISK, for which I complain because the opening hours are until 4 in the afternoon and there were still minutes left for that time and also it is not that he will finish arriving, it sounded that he had 40 minutes formed for which I asked a girl named Nancy S. to speak with the manager, who commented that due to a pandemic and issues of that branch only per Sons who gave them their "hand-made shift dial were going to be attended" they did not care that we were within the schedule, nor that we had been trained for a long time (which Santander can verify with their cameras) did not want to give us the attention or to the lady or me.

They take a long time to attend there is not a constant flow and they do not give another option to be able to attend quickly

I went to deposit 2000 pesos in your ATM because it was already after 4 o'clock that I used your multi-operation ATM and it got stuck and I didn't deposit it in my account and I didn't return it to me! I made my report and I have been waiting for more than 5 business days and nothing has arrived and they have not called me, what a bad service. I wasn't the only one the cashier stole money from! And they haven't done their job! Lousy branch. Be careful when withdrawing money or depositing! Now if I get my money back! blemishes! You have to denounce the CONDUSEF! And be careful because they are already requesting that payments greater than 25 thousand be made at the "cashier" that gets stuck ?

The service is very slow, since there is only one ATM available to make any payment or deposit, since only one machine is enabled for this type of transaction and they do not allow you to enter the cashiers, so there is always a long queue and the device is works constantly. It also takes quite a while to get in with an executive, as there are almost always only one or two working. Employees rarely solve your issues, because they don't inform you properly and to get rid of problems they tell you to call on the phone.