Santander - 07870 Ciudad de México

They take a long time to attend and not precisely because they are busy, they are on their cell phone or talking. When there is an hour to close they no longer want to attend and have a terrible attitude. Of the worst banks and worst attentions.

Terrible service, waiting 2 hours to go through the window. ? And they come out that there is only one open box to collect, bad maaa...

It is the worst branch of Santander, is it really not to believe how inept they are, they make a single line outside the branch for any movement they want to make, open a business account? To the line, request a replacement card to the line, deposit? Get in line ... super incompetent. And if you ask, they have the ability to ignore you as the countess's waiter. Bad experience.

Attention of EXCELLENCE!. From the moment you arrive they approach you with kindness, "2 failed calls in SuperLínea and I traveled 2 branches before arriving at this office: 5664 Suc. Calzada de Guadalupe" today Saturday 05.21.22. They accompanied me step by step to all my requirements (That is the true empathy with the client) exceeded my expectations, with solutions in an efficient and professional manner by Ms. Account executive. ?Well done! To all staff.

Terrible service they take a long time to serve you and then they don't attend to them as they arrive how the line goes, they leave you waiting outside for 2 hours then inside for an hour and a half at most 2 more hours and then the executive who touched me treated me horrible but they have a lot of preference there some attend well some do not discriminate to finish it as I went to update my phone number and it did not help at all in my application my current number was not updated I also needed the replacement of my card with bad treatment from the executive and better not even tell him that you need a new piece of plastic I will never return to that branch I had a bad experience they should change staff and that there be more staff to be able to expedite any procedure so that they no longer wait 3.4 hours honestly I wasted my time there, it was horrible I had to give a star if there was 0 I would give zero star neither, a star they deserve.

It is the only branch where they treated me well, without buts. They explained what I asked for and they didn't make faces. The people are very kind and patient. After going to do the paperwork at 3 other branches where they treated me terrible, terrible attitude, being in line for several hours and they didn't even finish my paperwork, this took away my courage a bit. Now, yes, it is slow because there is little staff for so many people. They make you wait outside, but it is understandable because the space is small and there is a pandemic. I think they take time precisely because they pay attention to customers passing by with executives. What they also lack is organization. The attention can improve, but I think that with what they have in terms of personnel and resources, they provide a service that is not so bad. The time I was there, I observed how they treated others, and they always gave them solutions.