Santander - 39000 Chilpancingo de los Bravo

Very good attention although at times it can be saturated with people but always keep a healthy distance.

Please if you value your time do not open account in this bank, the reasons: 1.- Always saturated, even if you arrive early 9:00 it is sure that you leave at 12:30 with luck (it happened to me, you have to lose the day) 2.- Its Santander lines only serve the recorders, it is impossible to contact an executive, you can only do it from the phone of one of the branch executives, on your own it is impossible. 3.- The account holders on the waiting list to be treated always irritated by the lack of attention and mdrs mdrs consequently the executives always upset 4.- They do not have stock of cards so they make you wait weeks, or they send you to visit all the other branches to know if they have available, meanwhile they are charging you commissions for account management or for lack of use within the month in the case of credit 5.- To activate token it is necessary to go to a branch unlike other banks that you can do by mobile or telephone banking 6.- In the case of taxpayers, we have the disadvantage that the fiscal account statements release them from the 10th to the 12th, having to present a declaration on the 17th of each month, a problem. On one occasion I arrived 8:40 in the morning being the third on the list with the idea to leave soon, I left 12:40 only by CT replacement On another occasion they rejected the activation of the token 4 times, so I had to go to sign the application 4 times, on another time they had me 25 days waiting for the cards to arrive, on another fourth occasion for an unrecognized charge I requested the blockade of the card and replacement, after waiting for the deadline for replacement the card did not arrive I had to request it for the second time and with double commission, in total 58 days of waiting without being able to use the plastic or to request clarification by the commission because they charge you for inadmissible .... I decided to change banks. regards

It is always very crowded, apparently they want to exploit their staff as much as possible because they do not put more staff to attend. The branch office in the center of Chilpancingo Guerrero on Saturdays does not close at 3:30 PM as it is marked by Google, it closes at 2PM. They should have more services that can be done through a cashier such as check cashing.

They have excellent service in this bank branch

All the staff are overbearing as if they were doing us a favor by handling our own money...

Bad service. They take a long time to attend. They let people in who don't even line up.

Terrible service. To enter to do any detail, no matter how trivial, you can spend up to four hours spending time with an executive. They DO NOT respect the line, not even the employees, people arrive who are clearly known to the employees and let them pass. There are seven executives, but only two or one attends to the people in line, the rest have no idea what they do.