Santander - 45168 Zapopan

I arrived at the ATM and they stopped working 2 of the 3 they have ... I went to the branch to be able to withdraw the money, and I thought I'd better make a transfer of a larger amount to another bank, and there were only 2 boxes available, with 2 people before me so I thought if they vacate and you follow those 2 people and then me, but it turns out that they have a preferential row, and if more people arrive from that row they pass them to the other boxes that are supposed to be for the Poor people, so to speak, for what 5 people ended up before me, and although I continued to pass others, it is annoying since, if they already have their preferred box to get into the others ... When I told the cashier about the transfer, she told me that for that it was in another box, that it did not even have staff, and that I had to fill out a form and apart from that I would be charged for making the transfer, which I thought was wrong Well, I already had half an hour waiting to be able to use my money, and what and I had to go to the branch because their "online banking" does not work and it did not allow me to make my transfer and he told me to go to the branch, so that they also told me that I could not do it, x which I chose to withdraw the money, but what I should do is close my account, if that bank is not useful for what I need it is better not to have my money ... Terrible service ... The cashier is very attentive. It is the only redeemable

The worst, poor service, little staff, huge lines, little organization, extremely slow waiting and your turn is hard on the phone and there are older people who do not have a Smartfone, the girl on shifts rude ask her questions and she answers reluctantly . (F)

If I could I gave them ZERO qualification They have a terrible service attitude Many queues always with your super qr system Only 2 ATMs for a lot of people The person who passes you super mule and reluctantly Really leave me the place to another more efficient bank

The worst branch, the attitude and service of the lady at the terrible entrance, denies access to customers despite the fact that the app says that you have to go to the branch, it does not matter if they are people with crutches or older adults.

Zero stars is not possible that they have only two employees for boxes I felt that I was in the zootopia movie all slowoooooo. I will not return, I lost more than an hour to make a simple payment, as a suggestion do not mix difficult cases with easy ones, the attention would be much faster

There are always a lot of people and the procedures are usually slow. The staff work well and are friendly. Currently (Dec 2021) you must get a number through the QR code if you want to enter the window.

Terrible service, you scan the mandatory QR code to avoid queuing, and when it is your turn you have to wait your turn inside the branch, they tell you that "that is not a line because you are sitting and not standing." Anyway, more than half an hour of waiting.

The service lady at the entrance treats you like she's doing you a favor when it should be her job to tell you who to talk to. The executives have a document mess and you can't even wait your turn inside the dirty branch. I will not return to this branch.