Santander - 78260 San Luis

2 hours thrown away, the manager was not there and only he could put a clarification ?

I came to "my branch" to give quick solution to my case, and it turns out that it is necessary to go to another branch (like a ball from one side to another).

It seems that they do everything possible to slow down the service, not even a way to know if your procedure can be done, both windows are busy and it does not seem like a way to speed up simple procedures such as check cashing or large deposits.

The worst branch, they only pass to those known to executives and never solve anything. I really think it is the worst branch of all the banks in San Luis

They never serve their deposit tellers and I am not exaggerating, other banks have better service. A part slow.

Of the worst banks, terrible attitude especially of the "director" of the branch, they do not want to do any type of procedure, nor because I am paying them the mortgage in full

The advisers serve you very well, the problem is this worker who is in charge of passing people, and whenever I come, he goes ahead of acquaintances and puts them in line, that's why 2 stars

At Santander bank: - They treat you differently if you are not a customer. - They treat you differently if you are a client, but not a premier client. - They have your correct cell phone number to dial you and offer you their products and advertising, but incorrect for Superlinea issues or the mobile app. - You have to go to a branch for the vast majority of procedures. - Your voice is your signature, if you manage to recognize it. - It is difficult for them to resolve you over the phone. - The design and accessibility of its web portal is horrendous. (Small print, hard-to-read color scheme, out-of-date service catalogues.) At this branch: - You line up for hours and the line doesn't advance. - Your biometric registration device fails 7 out of 10 attempts. - Their computers fail another 2 attempts. - Your accesses fail the remaining attempt. - Their executives cannot solve the problems with their computers, access and knowledge of procedures, so after wasting your time, they will pass you on to another executive and this in turn to another executive. - Wait 15 min between executives. - They may make you wait standing up. - You can lose several hours in a simple process. - You can consider leaving and coming back later and start from 0, or stay even longer because you already invested too much time in it. - You can use it as an excuse to miss work. - You will receive the excuse that there are problems with the system and that you come back later, just hang on, hang on a little longer and finally maybe the next executive will solve it. - There is parking and they do not charge it. Go home, rest, it's late.