Santander - 03100 Ciudad de México

Excellent customer service from the Deputy Director: Nataly Hernández. Very empathetic and professional in developing the solution to my problem; Thank you! ⭐⭐⭐⭐⭐

I went to apply for a credit card with my proof of income (I was going even for the lowest one they gave me), and the very stubborn executive in that I did the portability of my payroll, that otherwise they would not give me anything, obviously I did not accept , it is our right to decide where we want to have the payroll and they cannot condition you like that or sell you products that do not interest you, they lost a potential client for those attitudes because they did not even want to process my application

Terrible service !!! The manager who is the ONLY person who authorizes checks ... it seems that she bothers to do it ... she makes a face at you ... and it can take up to 1 1/2 hours for her to attend you ... unfortunately I have a client what pay me there .. IT'S FATAL

Terrible branch, I was more than 40 min and they did not attend to me, better I retired, the account executives spend their time talking about other things with other clients, less about bank issues. Of 5 executive desks only 2 work. That is why CITIBANAMEX is a thousand times better.

They never answer the phone and when miraculously they answer and transfer you to the area you request, they leave you on hold and in the end no one answers you again.

It is the 2nd time that the floor is a branch and I will not do it again. Both last time and this time, account executives have NO ahead of them. I had to call Superline at that time to explain to the executive what I had to do to solve my problem. Obviously he attended me very reluctantly.

Very bad. There are only two ATMs, they serve very slowly and even when they are unoccupied and there are people in line, they do not pass you what causes the waiting time to be longer, their ATMs are too slow and if you want to make payment at their ATM it takes a long time much more than going to the window

This is another branch with very bad customer service, the one on Calle Oso y Parroquia blocked my account without telling me that I had to update data at the branch, I went and then had to wait 48 hours for the unlocking. But no empathy, excuse me, cordial treatment, the executive went to take turns at the kiosk and left me sitting as if I were the one who had to wait for him, he even gave me mistrust because he takes your INE to weigh, just not to do nothing with it. Obvious raise report I hope something helps. Although I recognize that the deputy director was attentive and kind to me when I told her that the two days that I was the same practitioner, she would leave me sitting and take my INE in her hands. Today I arrive at this branch that is close to me to cancel the payroll account that no longer serves me at all, because the fortnight did not fall. We were two clients waiting, the other one fell asleep after so much waiting and woke up while telling the director in a good way, that as it was possible that he had only one executive working. To another SME companies without serving customers and his deputy director who was with his cell phone, when I asked him he sent me to write down a notebook, to continue seeing him not serving customers, the latter also according to her is not there to serve customers She happened to be returning from her lunch hours but her response was that and she added: - With the pandemic we have little staff.- I told her that she will comment at her corporate meetings, they will stop blaming the pandemic and give it to their clients a more dignified treatment and respect for the time and trust of the people, but this lady for a change, she was so offensive, that I was lazy to treat her. You could tell she was annoyed by what I said, but anyway ... All this is for you to think twice if you are going to open an account in this bank, if you already have it, a lot of patience and God bless you. Lack of attention, rudeness, few staff, on the super line you take mid-morning and mid-afternoon, if your voice recognition is blocked, it may take more than half a day and an endless number of etc. Little attention span and response. The city is on a green epidemiological traffic light, even if it is red on the inside, and life continues normal even if CoVID continues to infect people. Do not justify your areas of opportunity with the virus or then you will never improve your service. Santander get to work please. Respect your clients who are the ones who give you the job and trust them. I do not recommend this branch or this bank. Better Bancomer with everything and that sometimes the system crashes. End of a story. Goodbye to the nightmare of Santander.