Santander RED - 01020 Ciudad de México

Slow slow readeeeeeento. I have come about three times in three years, but only when we are served by the ATMs of the branches that are here. It is always the same, they are very slow or their ATMs are not working. No problem with the other branches, but this one is like the foolish brother of the Santanders. Good pretext if you want to get out of the office for a while and say I'm going to the bank. * Pulls out of line *

It makes me want to close my account just for having visited this branch

I can't believe the real waste of time this place is !!!!!!!! There is no time that I come and they see me soon, I don't mean fast anymore. I have 1 hr already sitting here and obviously there are more people with shifts before mine who have more time than me waiting, we are all impatient. I can't believe that Santander can't do something to streamline its service in this filthy branch, it is south on Insurgentes, obviously it has a lot of demand, many Godínez like me, who use this bank, we always have to wait for the attention of an executive a lot weather. There are only 3 ATMs, 2 normal ones and a practice that almost never works and when it serves it is very slow. They recently remodeled the branch and I thought they would adapt it to make the service more efficient, maybe put more cubicles and hire extra people for customer service, but no, there are only 2 executives who serve a lot of people on a daily basis. It's disappointing!!!!!!

They take a long time to respond, I was in the bank for more than an hour and a half and they are also liars, they do not do what they say, oh and the system fell for a change.

Terrible service, 2 hours of waiting for an executive to attend to you and they ignore your requests anyway. This is the second time they take so long to serve me. Do not go to Guadalupe Inn insurgentes branch.

DO NOT APPROACH IF YOU VALUE YOUR INTEGRITY I went with a document which as the only requirement to be charged was that I present a valid official identification. The cashier Lizbeth González denied me the service by not bringing a copy of my identification, it is worth mentioning that I had never been asked for it in other branches of the same bank. But no, and if he wanted to complain to him, he should fill out a blank sheet of paper, I imagine to clean himself with it after going to do his physiological needs. Later, the executive, Ana Hernández, limited herself to telling me if she wanted me to go "in front" to get my copy, because they are not stationery there. When requesting to file a complaint, he told me to fill out a blank sheet, I imagine they do not have toilet paper in the restrooms, and they cover this need by treating customers badly so that they fill out blank sheets and clean themselves with them. I must add, while I was waiting, unintentionally, because there is no privacy, I heard a woman complain about having unrecognized charges on her card, they did not solve anything, but yes, they were very quick to sell her insurance against theft or electronic fraud, I just needed his official identification and take a photocopy... and of course they did have a photocopier for that. People, be careful, these people are the same as what they write, don't get close but not even far away. I already thought it was a mediocre bank, but with this they confirm it.

Very slow executive service. I arrived half an hour ago. There were 3 people waiting for an executive. Two other people were being treated. They still haven't called me. I see bank staff who are on their computer or walking around. I only see that an executive has called those of us who are waiting. They should change and write: "executive service" and not "executive service" because there is only one person attending.