Santander Serfin - 06350 Ciudad de México

Terrible service, delayed, lack of information, workers playing and people without answering questions and without being attended

Terrible service. If they are slow and inefficient at red lights due to the pandemic, they are worse off. It is a lousy bank, they do not even have staff to serve properly.

The staff is very rude. The line that I had to do was about 4 hours to speak with an executive. But not only that, near the door I realized that they let people known to them pass "why do they have an appointment", when I asked how to make an appointment they did not know how to tell me. I've never been anywhere, literally anywhere with such bad care.

The attention they provide is terrible, the "director" of the place has an overwhelming attitude, she does not serve customers with good attention, mentioning that she works with an agenda ... there were several clients complaining about the waiting time and nobody does anything. They did not give me a solution for my issue, on the contrary, the only thing that dahlia in his mouth is a no ... terrible bad attention I had never visited a Santander with such mediocre staff. I had to go to another branch where they did offer me alternatives

Hello, review is important. Terrible service with the account executives, the boy and the young lady with medium plump hair. Despots, they should give customer service training. I went to change my payroll card and seriously lousy service as a bank. Try to call before if you won't do 3 laps like me.

Only one window for several people and apart from slow everything, very poorly structured and terrible service I don't give it less than 1 star because you can't

Be careful with this branch, they tried to give me a credit card with lies, saying that there was an agreement with the place where I work, and that I had reached the branch. Apparently there is no one who regulates the executives, who can say anything as long as you leave there with a card that you did not request. First they asked me where I worked and then they raved about a credit card. So that later it turned out that it had already reached me. The great help they offered me was to activate it and then cancel it. Not everything was bad, a lady from the entrance helped me with the application. Although I had to travel more than an hour to that branch because I was the owner of my account, but it was not necessary. Sometimes it's the easy way to get rid of customers.

Terrible service really, the executive of module 5 and module 6 really super disastrous, a tone of I'm going to attend you super loud and ignoring things. I went to exchange data because they put my number wrong themselves and without anything they had already beaten me what can I do in any branch I told him that it was not true because 2 branches sent me to the main branch and that was it. In a bad way I check my account and if indeed the number was wrong and I clearly remember what it was for playing. When entering the system, he told me that I registered my number in the app and that the system was no longer going to grab it and without even entering it in the system, I told him to try it at least and when the number was registered aaaaaa yes I passed your number I mean, but he had already told me no. I tried to activate my token and it turns out that the msg did not arrive to my email or by sms and that he can no longer do anything that if it does not arrive, then it did not arrive and that's it, wait more hours and that it possibly arrives, it is worth mentioning what my valid email and my number. I kept trying outside the branch and when I called the super line they told me that there are 2 emails in my account and that they have to delete it from the system so that it reaches the correct one, I told him that they did not mention that to me and that they only They had validated 1 email and told me to come back because they have to do it. I talked about my situation and the treatment provided and he told me that he would file my complaint and that I should call the branch so that they could do the process for me instead of going because it was their mistake. And today I've been dialing all morning and they raise the horn and hang up the call. Really lousy service to cancel my account with them because it really sucks.