Santander Serfin Plaza Mayor - 37160 León

The worst customer service, they don't respect their customers' time. We waited over 2 hours and all the super inefficient executives. They don't even push or care to be effective. Only 2 executives, one did not know anything and all the time he asked the one who knows. The manager does nothing to remedy the situation, despite complaints from the customers present. They do not have shifts, efficiency and order.

It has been two weeks since they renewed it. It is very clean and very modern. It has approximately 5 boxes and 5 executives, seats to wait for turns and a screen with promotions and shifts at the moment; There is also air conditioning. Outside there are cashiers, 2 to deposit and 2 to withdrawals. Next to the bank there is a Santander Select where by having up to $ 50,000 you can enjoy a VIP service. The bad thing is that because it has just opened after the renovation, it usually has too many people, that is, the waiting time for an executive is an hour and a half.

Regrettable experience, they made us lose 2 years of our lives with deceits and extraordinary requirements in order to grant me a credit for my company, during those 2 years they made me lose something that is not bought neither with gold nor with any currency in the world, they called TIME. I fulfilled all the requirements that were asked of me as requested, in addition to all my availability, my merit, my attention, my returns and even my money, and all was in vain. In the end we ended up lending him, and I also made him win, that is, the only beneficiary was the bank, because they wrap you up under the guise of what they use your money for and in the end they don't give you any credit, much less any benefit. It is a totally inefficient bank. Another thing, they never wanted to give me a corporate card, we were their mockery. We did not have a single benefit, not a small one ... everything was denied to us without clear arguments.

Lack of organization, neither the director nor the executives have a sense of customer service. Shifts to see an executive take up to 2 hours, with 6 executives available. Much to improve

Terrible attention, there are no shifts, people line up and go to executive as they can, nothing recommended this bank or their cards

Terrible service in attention by executive. 40 minutes and I was never seen. From my perception of customer, it seems that they are very "busy", there is no time to serve customers. Poor branch, they should give those people a hand.

Waiting times are very long, clearly the branch requires more executives and more space, the attention is standard according to the saturation it presents.

To say that the service is lousy is an understatement for this branch. According to the executives they do not have permission to carry out procedures, so I do not understand why they have them there just warming up their chairs.