Santander - 54033 Tlalnepantla de Baz

POOR CUSTOMER SERVICE AND ZERO PRO ACTIVITY OF ITS STAFF. I am a Santander client, today I went to make about 3 payments at the window, but it turns out that I had to prove that I was their client to avoid being charged a commission of $ 19.72 for each one, I did not bring my card because I had not planned to make the payments there, but a contingency arose and I had no choice. It is incredible that they cannot support you if you are a client, I asked if they could look for my data in their base and they told me that I had to go to another executive to get a statement, because at the window you cannot, that option implies taking an appointment again And it was limited in time, another option was its practice which was out of service and finally its app that I do not have installed on the cell phone. I have seen how other banks support you from the beginning to find your data and provide you with your customer number, even seeing that the counter staff ask for support from their colleagues to provide customer service and later continue to assist them once they locate their data . In other banks they look for my data and with my biometric (fingerprint) they validate my identity, here at SANTANDER they boast of a lot of technology, but they DO NOT use it to help you. It seems that everything is complicated for your staff, your APP, like many, has flaws and the response that employees give us for a procedure (which before could be done in person) is that everything is through the app. How nice that it can be done remotely! but when this fails or presents problems, the staff does not have the capacity to provide advice or support. P.S. I felt cared for by a sloth at the window.

They go several times and never have a system to carry out paperwork a real annoyance the situation.

That they do not open payroll accounts on Saturday ... why the system rejects them, I went back to attend yesterday Monday after they denied me the first-hand service I exposed my situation for which Miss I channeled me with an executive but seriously I thought they were no longer going to attend me, you have to be patient

It is the second time that I go to the branch and the staff has been very kind and they have solved my doubts. Congratulations to the employees of this branch.

Very very very bad attention, terrible, it takes more than an hour and a half to serve you, it is a crap branch, executive 8 has a terrible attitude to attend

I have a huge disagreement since today, November 25, 2021, I went to the Santander 7839 bank branch located in the fashion mall plaza. I went around 2 it was a bit full I took a seat while my shift went by until I realized that the people who arrived after me began to pass and left me at the end I kindly made a comment to the girl at the entrance she asked me She gave a new shift much later and asked me to wait, later still more people had arrived and they passed them I asked why they were passing before if I had already been there for hours waiting for their turn and this girl was with another who is one of the account executives and she turned around angrily and answered me very badly, said after a while they pass it by and yelled at me, they didn't want to give me a solution, I was the last person to leave. I'm extremely upset and eager to see inept people like them removed from the team not only gave me a hard time but wasted my time. The customer service is lousy which forces me to find another bank to do my portability, open my payroll and afore. Having immature people on the team will always have a bad image for the bank. This bad taste just made me want to never go back there.

I would put 0 if possible because I left with the pretense that I had a good reputation and it is not. I went one day during business hours and the girl at the entrance told me that her colleagues had no service. I went days later and asked the girl if there was a service but to train me, to which she told me yes. So I spent time lined up outside the establishment so that when I got to the door he told me that his colleagues told him they couldn't attend to me because they didn't have service. But the others if they let them pass. For me it was a case of discrimination because I came dressed as I left work. And yes, they open on Saturdays but it's the same.