Scotiabank Francisco de Montejo - 97203 Mérida

Lousy bank had read bad comments but there is little they could say, lousy staff, slow, 2 executives and one went out to eat almost an hour and a half and the other took the same time serving a single customer who was truly terrible the worst bank there may be

Very poor customer service, employees are slow, inefficient and go out to eat almost 2 hours during work hours. They should better supervise their staff.

Crap customer service! Executives just make time to meet their schedules. It takes more than 2 hours to attend a shift .. Disgusting !!!!

This branch is overrun. On December 28 I made 1 hour with 25 minutes to be attended by an executive. There are only two who at that time could only serve two clients. One named William who did (timed time) one hour and ten minutes in a process. The people withdrew because they became desperate and couldn't take it anymore. The other executive just took her things, closed her office and left. At the branch there is only one printer for the entire bank. This causes the executive to have to go out every now and then for his papers or wait for his partner to finish his, which causes the service to be delayed. In addition, its manager, César, attended to other people who subsequently arrived in line. Very poor service. 20 years with Scotiabank and it was the worst time I was served. Very bad. They do not have minimum standards of care. I don't know how they compare to their parent bank in Canada. They have made the service so cheap that they don't even have a printer. Usually there is only one cashier at most two. The best thing is that they go to the branch of Jardines de Mérida, where they are a little kinder, or to the Paseo de Montejo branch. But if you want to grow old and waste your time, this branch is waiting for you. After 20 years it is better to say goodbye Scotiabank.

If I could give them 0 stars. Terrible customer service by Margarita Campos after the bank without consent changes the type of account and charges account management.

It takes a long time for an executive to attend to you.

It takes an hour waiting for a turn, two executives; and only one attends, the other executive literally went out to change money, to send to buy fruit and by the time it was my turn I had to leave. They had the audacity to tell me "I don't recommend you come at lunchtime, because only one executive attends"; I didn't understand the difference.