Scretaria de Relaciones Internacionales - 29045 Tuxtla Gutiérrez

Super professional people super attentive and friendly. Lic.Ivan thanks for your attention. Finally I will have my passport thanks to God and to you who streamlined the procedures that other authorities had denied me.

Appalling. They take 3 to 4 hours to complete the passport process.

The service is terrible, I have been trying to get an appointment for the passport process for 6 months and there is no one to solve my request

Excellent service and attention. Everyone is kind. Fast and safe

?Very, very slow, despite being programmed and having an appointment, everyone had more than 60 people and no healthy distance, what can I tell you about the elevator I almost put my hand in the neighbor's sandwich, it was fatal, there are only 2 capturists for so much People are impossible, from the entrance they review documents but until the first filter they tell you that if it proceeds or not, do not think that it is fast, you can not be stopped for up to 2 hours and they tell you sorry, it does not happen, I was there from 9 o'clock at 2 until they gave me my passport ? great brother, it takes time, desire and lunch to hold, greetings sre

To start, they give appointments at 8 and they start to attend after 8:30, their hours are supposed to be from 8 to 3 but at 2 there is no one giving information, the attention once you go up is not bad, everyone is friendly and attentive, but it would be nice if they keep their appointment hours and work hours

March 2022 One day I went to ask directly if it was possible to arrive without an appointment and they told me no, that it was only scheduled, but I mentioned to the staff that there was no option on the page, and they recommended that I call the numbers that appear on their official page. The fact is that the next day before calling I went to the page again and found a place, I went to the page at the end of February and the appointment was given to me for 15 days later, so if you have an urge, go scheduling with time . The office is located on the ground floor of the Chiapas Tower, they review your papers, they ask you a few questions and they direct you to the first floor, there, they receive your papers, you sit down to wait for them to call you, they take your photo, your retinas, your fingerprints, make you sign and corroborate your data; after that, you are directed to another area where you wait for your passport. This whole process took me about 40 minutes and there were about 6 people, everything was very quiet and all the staff were very friendly.