SEAT Autoforum - 90450 Apizaco

Very good service, it is one of the few agencies that has not been affected so much by the shortage of chips

THE WORST AGENCY IN TLAXCALA AND MEXICO Without a doubt Seat is a great car brand, but the service in this agency is, in the least bad of cases, a SHAME. They make a simple paperwork a real problem, each person with whom you speak gives different information, so that they give an attention schedule if when you arrive they tell you that "it is not possible because the manager left"? "Come back in 10 minutes" and you have to wait for ONE HOUR !!! Everything goes well until you ask for an invoice for what you pay, it turns out that they do not invoice certain things, first they say that they do not know why, then they come out with that they do not invoice for amounts less than 300 pesos when (said by the parts commissioner) their most part cheap is worth 150 pesos ... and then they say that they cannot bill unless the owner of the car credit shows up ... and when he arrives you realize that it was not necessary for the owner to come because they did not even ask him to sign anything !! ! The "commercial" manager makes you wait more than an hour to solve anything, come on, he doesn't even know how to introduce himself correctly ... he says hello shaking his head and peeling his eyes, practically the workers have to go to get him out of the chair to attend to the customer ... same who already had to wait for more than an hour to buy a simple copy of the invoice letter, which was sent incorrectly since the car purchase ... they ask for a simple power of attorney with a copy of the ID, the you take and they say that it must be notarized and / or presenting original ID ... you take it back and they say that the owner has to go ... being able to give the correct information from the beginning. Why do they ask for a power of attorney if it is assumed that this process is only in person ???? !!!!! Their reason: "how about you go to the bank with a power of attorney and get all the money" ... THINK WHAT YOU ASK AND READ THE DOCUMENTS !!!!! In the box, the same ... they make the holder go so that at the end they ask "what name do you want the invoice letter to?" ... be careful! Everything was going well until the moment of asking for an invoice for the payment ... if I hadn't asked for an invoice they would have sold me the copy without problems ... it seems that they are forbidden to invoice ... for something. Too bad that such a good brand of cars, in this agency is sold and served by people prepared to sell shoes in payments (with respect and admiration for those who sell shoes in payments); but they sell vehicles !!! and nothing cheap ... they literally do not know what they do or why they do it ... worse, they do not know what they say. Recommendation: if you want an invoice, ask for it directly from the SAT and avoid wasting time and money waiting ONE HOUR for a manager who does not solve anything, arguing with a closed secretary who does not recognize her mistakes and teaching a cashier how to do her job. And if you are going to buy a car or do any paperwork, ask for everything in writing because everyone has a different list of requirements and PRETEXTS up their sleeve ... or look for a professional SEAT agency with qualified people (minimum) at the same time. level of the cars they sell and where they do not blame the seller for the manager's incompetence, and the lack of training of the workers.

They take a long time to attend to the client, despite being a client, or if you are going to buy, there is only one person to answer questions or do paperwork and if that person takes care they do not attend you and you have to wait a long time for a simple procedure, they should train staff not only for sales, but also to address according to the procedure that you are going to carry out so as not to have to wait for a single executive, and it is useless to be a customer if you do not have personalized attention.

Very good attention from the executives they are very friendly

Excellent cars and Suvs, dynamic performance and savers, the terrible thing is the administration / management that is not up to the standards of the cars they sell, the salespeople are friendly and know what they do, the parts area is below its predecessors in As for knowledge, system management and VAT calculations and BE CAREFUL with this because it is the maintenance of your car to maintain the warranty, in short, good cars and sellers, bad parts maintenance area, terrible management / administration

They have very little attention in the place, despite the fact that several spend their time doing nothing, they do not attend to you, very untrained staff and with almost no attention.

Spare parts issue, lack of knowledge of spare parts, they take a long time to quote, the prices are good for original parts but the speed of the service leaves much to be desired I give it two stars I quote at SEAT Furia Motors Mexico and they even provided me with the part number part to request my spare part via whatsapp and the account number the shipment was already included in my total.