Secretaría de Movilidad y Transporte Delegación Jiutepec - 62500 Jiutepec

The place is a warehouse, super locked up, what a horror that being a government agency they have it like this and more so today that the health protocols indicate ventilated places, not to mention the infernal heat there. The lady at the entrance does not have the best manners, however, the staff inside has good attention and the procedures that I have gone through, only in one was the wait very long. There is much and better information missing on your website, efficient appointments and contact numbers where they do attend.

Some procedures take time because it seems that not all the officials are doing the work they should, until the office delegate tells them "apparently to stop doing what they are doing and support" everything is expedited. READ THE DOCUMENTS THAT ARE NEEDED CAREFULLY, MANY RETURNED FOR NOT CARRYING THE INE OF THE HOLDER OF THE PROCESS AND THE POWER OF CARTS.

The worst service there is, the employees on the cell phone, 1:40 min in line and the one at the entrance letting their acquaintances pass $$$

I carried out my procedure at this headquarters of the Ministry of Mobility and Transport, I made the appointment online, I took the documents and copies indicated on the page (I also took an extra one that did not say on the page, but they suggested I take it and I did use it ). Upon arrival, the girl who directs people outside did respect my scheduled appointment and I did not have to stand in line, it took me about half an hour to complete the process, I noticed that the service in general can be delayed by all those who do not have their full documentation. In general my experience was good.

Don't even think of coming here. I came to the endorsement by appointment and it turns out that they pass as they arrive, I don't understand why you reserve one at a certain time. Forget if you have a manager with more than 3 procedures in front of you. My appointment was at 12, it is 1:30 and I have barely advanced 6 places and in front of me there are 14 more people. It is incredible that only 1 elderly person, out of 18 "workers" that I managed to count, is attending to this procedure, when 70% of us who are here come to that. The delegate, nor his lights, closed office and completely black tinted windows. I understand that there are a lot of people who come to this, but when you see those who work here, checking phones and clicking on their screens to make it seem like they are doing something, it becomes frustrating. And yes, it is literally a semi-conditioned warehouse. Appalling.

It is the second time that I carry out the process in this place, and despite the fact that you have an appointment and you have everything paid just to pick up, the progress in the line is very slow, try to bring all the necessary documents for your process with a copy otherwise they will return (check on the Internet what they request for your procedure). On-site care is expected for a government agency...slow.

There is a lot of order, I arrived very early for my appointment because almost always in all government agencies it takes a while for you to have an appointment, but fortunately there is too much order and with an appointment it is faster, they are like machines, they do not greet you or anything but they do their job quickly and that's enough, I'm going to do my paperwork no friends hahaha!!! An eight out of ten.

On February 25, 2022, I went to carry out my circulation card and hologram endorsement process. I scheduled my appointment on the internet portal on Tuesday and there was availability for Thursday afternoon and Friday at noon. I arrived as indicated in the appointment 10 minutes before, however, I couldn't find a place to park, so I spent those 10 minutes driving around until I found a place to park. I arrived at the facilities and there are two doors, for this procedure you must go to the second one, which is almost there to enter the bodeguita. There are two lines, one for spontaneous and one for people with an appointment, in front of me there were two people with appointments at 10:50 and 11:00; mine was 11:40, so I am concerned about whether they serve people who have already missed their appointment time. It is important that you review your documentation and something that caused me a little surprise was that if you are going to carry out the procedure for someone else, or the vehicle is not in your name, IN ADDITION TO BRINGING A COPY OF OFFICIAL IDENTIFICATION AND POWER OF ATTORNEY, YOU MUST SUBMIT THE ORIGINAL IDENTIFICATION OF THE PERSON TO WHICH THE VEHICLE BELONGS, it is sad to see that they returned at least 5 people in a period of no more than 10 minutes for this reason. In my case, it didn't take more than 30 minutes to complete my process from when I got in line until they gave me my circulation card and the hologram. The attention from the lady who attends was good and it is normal to be desperate because it is surprising the number of people who do not read the requirements and want to carry out their procedures without making the payment, without making an appointment, without taking copies, etc. anyone after many times of explaining the same thing will despair even if that is their job and for that they are paid. Be aware as a taxpayer and check your documents before going to your appointment and I assure you that you will not have a greater setback than waiting for it to be your turn to be seen.