Secretaría de Relaciones Exteriores - 77086 Chetumal
2/5
★
based on 5 reviews
Contact Secretaría de Relaciones Exteriores
| Address : | Av. Constituyentes del 74, Subteniente López, Comité Proterritorio, 77086 Chetumal, Q.R., Mexico |
| Phone : | 📞 +98888 |
| Website : | https://www.gob.mx/sre |
| Categories : | |
| City : | Q.R. |
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Marycarmen Ramos Hernandez on Google
★ ★ ★ ★ ★ Excelente servicio!!
 Excellent service!!
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Jorge Soto (JSoto) on Google
★ ★ ★ ★ ★ NO EMITEN EL MISMO DIA, Pésimo servicio del sistema de Citas, esta es una agencia de enlace de la SRE, en la agenda de citas te dicen y aseguran que es el mismo día pero en realidad es 15 DIAS cuando llegas. Yo vine desde Playa del Carmen sólo para esto y una vez llegando sólo te dicen, "una disculpa, lo sentimos, quiere otra cita en otra oficina?" Y si les pides el número de cualquier oficina para primero corroborar que se emita el mismo día, te dicen que no hay teléfono disponible de las oficinas. En pocas palabras no hay método para validar nada. PESIMO servicio SRE, inaceptable.
THEY DO NOT ISSUE THE SAME DAY, Terrible service of the Appointment system, this is a liaison agency of the SRE, in the appointment schedule they tell you and assure you that it is the same day but in reality it is 15 DAYS when you arrive. I came from Playa del Carmen just for this and once you arrive they only tell you, "excuse me, we're sorry, do you want another appointment in another office?" And if you ask them for the number of any office to first confirm that it is issued on the same day, they tell you that there is no telephone available for the offices. In a nutshell there is no method to validate anything. AWFUL SRE service, unacceptable.
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Ilse Jack on Google
★ ★ ★ ★ ★ En primer lugar esto es una oficina de enlace no te entregan el pasaporte hasta de dentro de 15 días una vez realizado el trámite pasando eso Tras recoger el la misma sucursales la que tramitarte Chetumal.
Por lo que realizas tramite en esta sucursal olvídate de recoger tu pasaporte el mismo día.
Ellos en ninguno momento te dan una hoja de todos los papeles que necesitan. Del que te va por correo no sirve de nada hasta que no sabes y llevas ahí te dicen que documentos realmente necesitas.parte te hacen pagar un impuesto adicional que según estos por el gobierno. El cuál en la hoja que te envían jamás te comentan es un pago Indispensable para realizarlo.
In the first place, this is a liaison office, they do not give you the passport until 15 days after the procedure is done, passing that. After picking up the same branches that Chetumal processed for you.
For what you carry out procedures in this branch, forget about picking up your passport the same day.
They never give you a sheet of all the papers they need. The one that goes by mail is of no use until you know and you take it there, they tell you what documents you really need. Part of them makes you pay an additional tax that according to these by the government. Which in the sheet they send you they never tell you is an essential payment to do it.
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Abe PB on Google
★ ★ ★ ★ ★ Si van de otro municipio del estado a la oficina de Chetumal, vayan con la CURP impresa por lo menos 2 o 1 día antes del trámite porque de lo contario te harán imprimir otra; preparen un pago adicional de $400 mismo que cuando se programa la cita no te dicen absolutamente nada acerca de ese pago sorpresa.
Algo adicional es que el pasaporte no lo entregan ese día, sino de 10 a 15 días hábiles después, aunque cuando se programa la cita te dicen que ese mismo día es entregado cosa que es mentira.
Es mejor programar cita en Cancún, Campeche o Mérida donde no hay pagos sorpresas y el pasaporte es entregado el mismo día.
If you go from another municipality in the state to the Chetumal office, go with the CURP printed at least 2 or 1 day before the procedure because otherwise they will make you print another one; prepare an additional payment of $400 even when the appointment is scheduled they tell you absolutely nothing about that surprise payment.
Something additional is that the passport is not delivered that day, but 10 to 15 business days later, although when the appointment is scheduled they tell you that it is delivered that same day, which is a lie.
It is better to schedule an appointment in Cancun, Campeche or Merida where there are no surprise payments and the passport is delivered the same day.
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Adriana Aran on Google
★ ★ ★ ★ ★ SRE CHETUMAL QUINTANA ROO, MEXICO
I live in Playa del Carmen, Q Roo
The worst experience of this year. I requested for a passport appointment, and in this state there was only Chetumal as an option. So I took it, I asked the girl if I would receive it the same day and she said yes, she obviously didn’t know that the office is not a main office… because they don’t give passports there, you have to go back to collect it and you have to pay 380 pesos more to have it delivered to the office. It was a crowded office, despite the COVID “security” regulations
The person in charge of this SRE CHETUMAL office told me that my birth certificate was incomplete, and she said she couldn’t do anything about it. So, she rejected me and told me to go and check my birth certificate or I would never get my passport. Going to chetumal cost a lot of money…
I had some friends’ help in Mexico City, where I’m from, just to find out that there was nothing wrong with my document.
So, I requested other appointment but in Yucatan, so I went to Merida… on a Sunday.
The attention was amazing, effective and efficient, and I received my passport within 1:30 hours.
It’s so sad that there is people like
That lady in chetumal, who wasn’t helpful at all. She obviously doesn’t know her job and she doesn’t care to learn about it whatsoever
Never go to chetumal to get your passport, go either to Cancun or to Merida
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