Secretaría de Relaciones Exteriores - 97180 Mérida

Good service, you just have to take into account all the requirements so that the process is fast, you still have to consider that because it is a government entity, cash cannot be offered for any service, nor for copies, those who work there have their time measured to carry out their work, and the fact of starting to make copies is something that delays the attention of other users and can attract their attention, let's just be a little empathetic because as in any company they have a work system (processes to comply with).

Everything is very orderly and good service, not as fast as one expects when seeing 11 windows, and the fact that they are only working between 2 and 3 makes it slow, without air conditioning. As personal attention very well, at window 3 they attended me, the lady was very kind.

AWFUL SERVICE 0 empathic, take all the documents that the official page requested, when I arrive they ask me for others, there are no stationery stores nearby, they are super far away, I request that they sell me the copies even if I pay for them whatever is necessary and they RUDELY refuse. I think they could be more empathetic with people, I know it is not their obligation to help, but because of the super far location they have, they should be considered.

Excellent service. All very friendly. There were some people and the delay is understandable. When you take the time to read what they ask for and fill out the paperwork, everything is quick and easy. But if, apart from the fact that you don't read and understand the requirements well, you expect them to attend to you quickly, well... there is something called empathy and it is needed from both parties, not for nothing they do it by appointment and with time in advance. If you have any questions about the documentation, call the telephone numbers that they give you there and they will gladly help you.

The facilities are very nice, there is a lot of security inside the facilities, there are at least 10 federal agents. Like any other government agency, it is important to make sure you read the documents, type of procedure and paperwork necessary to get the passport or renew it to avoid mishaps or misunderstandings. The instructions on the page are clear and they can call on the phone. Before accessing, they review the papers, it is NECESSARY to bring the printed appointment sheet to speed up the process. Once they verify your documents, they let you go to reception where they do a second verification of the documents, they return the ones they don't need and you go to the window. There they ask you to verify the data provided and once done you go to biometrics (in case of the first time). They take your photo, iris and fingerprint (in that order), they ask you again to verify the information provided, they stay for your identification to confirm information and then they return it to you. This whole process takes approximately 30-40 minutes, the passport is delivered 2 hours after the biometrics are taken. This, so that they consider 2-3 hours for when they have to carry out the procedure. But in itself, everything is fine, only some of the policemen give you a bad face when you arrive. ENTRANCE is on the PETCO/ChapurRestaurant side, on the 2nd floor. To pick up the passport is with the appointment sheet on the side of the corridor

Excellent logistics, from the moment you arrive, a lady receives your documents at the entrance, helps you put them in order, confirms your appointment time (previously made online), you enter and there are very friendly ladies in a window where they receive your documents and generate a card, take a seat and wait for them to call you to receive the documents and enter them into the system, later you go to perform the biometrics (they call out your name and assign you the cubicle where you will enter) they ask for your signature, registration document and proceed to take your picture, they make you wait for a period of 2 hours to deliver it to you, it is optional to stay waiting inside or return at the time they indicated.

The new facilities in the plaza the harbor are more comfortable than the previous ones, just one detail, if the appointment is in the morning the air conditioning is imperceptible, it feels very hot