Secretaría General de Gobierno - Durango

Cool

The staff is very friendly and attentive

They don't answer the phone, there's no receptionist, what a mess of services

They attended to me quickly and solved all my doubts, there are many stairs !!!

Worse customer service. They are not there to help at all! They take advantage of their own community and treat them as if they were nothing. I called to find out what is stopped with my certificate, send corrections with my certificate to the civil registry for approximately 6 weeks, today my mother was personally given that I am in the United States they indicated to my mother that the corrections They had already been made and that my record was with the Secretary General of Durango, they indicated that we would contact them to find out how long it would take for my record to be ready. I personally called the secretary general, I contacted the graduate in charge and he did not help at all practically sent me to the rubber and it was not kind at all to the last one he directed me again to the civil registry he told me that this has nothing to do with which I Ayo strange because moments before his secretary told me that when an act is corrected, the lawyer is responsible for completing the process. Well, I called the civil registry and I asked about my record again and again they told me that it is in the general secretary. I am not for these games. It is the last straw that they do not know themselves what is happening with my minutes is a simple question. I am very upset.

They did not want to attend to me, they said there was no staff. The internet says that it closes at 3 and I arrived at 2:03 pm. Unfortunately all government agencies are synonymous with poor quality in all areas. They should replace it with online procedures, but it is Durango. This will probably never happen