Secrets The Vine Cancun - 77500 Cancún

Lovely setting on the strip with twin direction-facing rooms, nice big rooms with espresso machine and free beers, although we found it odd there were no towel rail or coat hooks for the dressing gowns. Staff were great but obviously attend most to those who tipped. Had a nice fun vibe, good entertainment, good choice of restaurants (we has Mediterranean, Steak and Asian for our 3 night stay which were all good for all-inclusive albeit not the best we’ve ever had) but wine by the bottle is expensive to buy and over-priced. You cannot book the restaurants but can wait with a drink at most which was fine. We had already travelled round Yucatan but they offered excursions. We’d recommend booking an airport to hotel transfer in advance - tax was $70 for 15 minute drive. For an all-inclusive adults-only holiday, it was a solid choice so would recommend on that basis.

We spent two wonderful weeks at this amazing resort. It is modern, clean, has great views, all the restaurants offered delicious meals—BlueWater Grill was our absolute favourite. We opted for preferred and were on the 21st floor. Our balcony had great views of the Caribbean Ocean and lagoon. Our butlers: Carlos, Marissa and David were outstanding. They went above and beyond to ensure our vacation was perfect. We will definitely be going back.

The resort itself is relatively nice. Good pool areas with friendly bar staff and servers. The room we had was along the side of the building so it gave us a view of the ocean and lagoon but our room must've been just beneath the kitchen for the 12th floor restaurants because there was often a constant odor of cooking grease. As for the food, our experience was that the breakfast buffet was good but the main restaurants we tried were quite awful. We did the Mexican location one evening, the Sea Salt Grill one afternoon, and the Blue Water Grill (steakhouse) another evening. All of which had small portions and lackluster tasting food. The steak house even failed to have the flank steak in stock that was on their menu. Fortunately the resort is across the street from some excellent restaurants that we had opted for the remaining nights. Lastly, be prepared to get harassed for a presentation of some sorts in regards to a timeshare-like product. It's advertised as 90 minutes and they give you credits towards a spa or other in house services but it lasted nearly 2 hours regardless of whether your sign up - we did not. We put it towards a couples massage which actually was very relaxing. Overall I would not recommend this resort. It advertises itself as 5 stars according to Google but it definitely is nowhere near that. I even did a walk through of their "preferred" rooms and was not impressed. I'd consider other all-inclusive resorts at this price point. And be prepared to want to eat out if you consider yourself as an individual with a good taste in food. I was between 2 and 3 stars for my rating but I'll be generous.

We spent 5 days 4 nights there. Service is supreme and staff is super helpful. Food and gym are all great. We had a VIP package, I would say it's worth the money to make the vacation a super great experience. The resort has its own gate to control people in and out come on during this pandemic. I personally feel super safe to stay. The hotel also offers free covid test on the day before you leave, that makes the trip less stressed as well.

Overall, this resort is great. The food was excellent at every restaurant we tried and the service was incredible. We booked a room in the preferred club. It was nice having our own pool area, a couple bars and a butler that was available most of the time. Our butlers, Yuri and Sandra, were awesome and kept us informed of daily activities around the resort. We spent most of our time on the beach directly in front of the resort. The sand was soft and the water was super clear. The wait staff on the beach, especially Alberto and Roberto, were great and always kept our glasses full. There are vendors walking through the beach selling their wares or offering para-sailing. Most of them were friendly, even if you told them no. We did find a couple of deals with the older vendors and were happy to spend money with them. If you are looking for a quiet, couples getaway this is the place to be. There isn't as much going on here as some other resorts in the area but they do offer some nightly activities. I would highly recommend Secrets The Vine for anyone just looking for a low-key vacation with great food and beautiful scenery.

Pros: The food & drinks were very good! Which I was surprised about considering this is an all inclusive. The staff was also very attentive so no complaints in that aspect. Cons: The hotel was very pretty but there was a sewer smell in the lobby area. It seemed like the smell was attempted to be masked by fragrance, but it was still unpleasant. The hotel also does not maintain its beach clean as other resorts are constantly trying to clean the seaweed off the sand. I found the restaurants to close early as well as the bar area (11pm). Which left the hotel feel empty & boring as there was no entertainment afterwards. Which can be a pro or con depending on whether you are willing to travel outside of the hotel for entertainment. The rooms were very pretty and clean as well but there is room for more attention to detail. The hotel needs to remove appliances that have rust such as the makeup mirror. It makes the room feel of a lower level. When the attempt is to have a luxury stay experience. Also, I was only give two pillows which were pretty flat. I never have had this happen even at lower scaled hotels.

Stayed here for a few nights and was not impressed with our stay. The service and staff were wonderful and friendly overall. However, the food was simply not good. The quality and options of food were pretty low. Luckily, we had dinner out every night which was nice. Further, the lobby was extremely hot and musty. I would expect for a 5 star resort to make the experience for guests more comfortable with a fully functioning high blasting AC and cool lobby to enjoy amenities in. There was also an odor. We struggled to find sections by the pool so I suggest you get up super early and go claim your spot. There was also a lot of seaweed in the ocean…We were around a lot of nice restaurants and shopping which was nice. Overall good experience but expected more.

Staff? 5 stars. Very kind, helpful, willing to do what it takes to make you happy. (Shout out to butlers Jessica and Mose!) The hotel looks very nice and modern. We are still questioning whether the "preferred" upgrade was worth it, but we are leaning towards yes for access to the extra pool and the very attentive staff there. But for an all-inclusive at this price point, the food needs work. It all looked pretty, but tasted very bland, even in the Mexican restaurant. Maybe they make it bland to cater to a broad clientele (or the quality of the ingredients was off that week), but we were disappointed frequently in the food. Otherwise a really good vacation!