Seguros Azteca - 14020 Ciudad de México

Do not contract this insurance more than 4 months ago they stole my scooter supposedly they were going to give me a refund because it is insured and I have been going back and forth for more than 3 months and they give me excuses and to date I continue paying because if they do not go up no one responds and Elecktra's people don't even know what to say or they act busy on the cell phone so as not to attend to people I guess I'll have to fix it in a legal way because no one gives me an answer don't waste your time here

Azteca is a lousy company, the banking and insurance services leave much to be desired due to their policies. The priority is the business for nothing its customers. I recommend looking for other more professional options. I have read and am well informed of the constant abuse of your clients. Both banking and insurance is worse, be careful.

They cannot cancel an insurance for which a loan has already been liquidated, branch manager in San Agustín despot, if it has been liquidated for 1 month and they ask me to pay the insurance because otherwise they cannot cancel it. That he calls in 5 more days, that is, another week of the same payment that they will not return to me, I request the name of the area that handles my case to see it directly in the condusef and he does not know.

He did not recommend at all, that you hire insurance with them, they will ask for delivery papers and after 30 days, they tell you that there is no procedure, that you call in 10 days, after 10 days. They tell you that documentation is missing. You deliver it in stores, elektra and more than 10 more days go by, and they don't send it. When they finally ship it. You call and they tell you that another 30 working days, they bring you on pure pretexts, which according to the pandemic, are taking longer. If on the agreed date, which they gave me to pay, I will sue, if there are more people affected, we could initiate a collective lawsuit. First let's make noise on social networks, and if they still don't give an answer, then condusef or sue, avoid headaches, or think that when they die they leave a livelihood and it's not like that. They will put up a thousand excuses to be stupid and not pay. I finally got paid all those who have problems contact. And I tell you the procedure. that I followed

Terrible attention, arrogant staff that does not provide a solution, do not hire any Aztec bank service. Your insurance service is the most disastrous in the country. For my part, given the null response of this pseudo-insurance company, I will initiate a process before the condusef and as far as my case goes, if necessary in a commercial trial.

Totalplay belongs to this emporium but they do not have Customer Service. To contract in any corner there is a module but to cancel nobody attends you. A nightmare.

Terrible, as all the comments say, hire the most complete insurance to be more "protected" according to me, yesterday I had an accident, to begin with as one of the previous comments says, if it is not a total loss, do not talk to them, because neither road assistance neither medical service nor anything will give you. I asked the adjuster because in a way I knew that how the involved vehicle got away they would not respond with the repair, BUT NOTHING? They left me stranded with the motorcycle without being able to move it and with the person who came with me injured. Because it tells you if it covers medical assistance but you take it and 3l insurance reimburses you, what a crap insurance, they could have also saved the gasoline from the junk they have to send to their adjuster by telling me on the phone we are not going to help you at all We only go for the signature, do not wait for an hour and a half. In short, it is not recommended, hire elsewhere but if they have someone to assist them from the beginning