Sergio Cárdenas - 66450 San Nicolás de los Garza

The attention they give to adverse situations is lousy, they do not provide viable solutions for clients and they only seek to continue with charges without worrying about how they harm their clients

They give a quick response, some other worker on the phone line can attend in a somewhat impolite way. But the truth is that the delivery dates are met in a timely manner.

Incompetent service, zero accessibility Inbox for more details

Terrible attention and planning. In general, a very bad response to the pandemic, one thing is signed and in the end another is delivered. Little open to alternatives and always looking for a way to charge you more. I do not recommend.

Zero accessible with all this of the pandemic, they do not even give us the option of choosing dates, they changed the mass for the blessing of a priest when a package that was not respected was paid from the beginning, they gave us a thermos of another brand when we were He said it was going to be OZARK and they give us the option of a pool party until August-September, we are simply not their priority as clients, look for an agency that is, because this is definitely not

If I could, I would give them 0 stars. Terrible service, the staff believes they are superior to the clients and they speak to you as if they were giving us the event. In addition, they do not look for positive alternatives for customers, they only look at the alternatives that benefit them the most.

I write here the same thing that as a client who signed the contract you already let Sara Cardenas and the team in charge of graduations know. Since 2019 we are dealing with our package. They can say that they were flexible with us due to a pandemic and that we did not pay a single peso more thanks to their negotiations, but the truth is that we had to insist, beg them, talk to lawyers, negotiate with them first, so that they could give in even if it was a little. The party was held in May 2021 and as of January 2022 they are just delivering the design of the yearbook, the worst thing is that they were not going to give it to us for review. Do you know why? Because it's all wrong, the design is in very bad taste, we gave them specifications and they didn't even follow that, we were willing to design it in one day, all as long as it comes out beautiful and the answer was NO in order to get rid of us. Do you want to know everything that involves running an event with a PC? Ask any of the 2020 Generation School of Psychology. I sent a message with my displeasure yesterday and they did not even have the decency to confirm receipt, accept the error (never, they NEVER do that), ask for an apology, see how they can support, NOTHING. People, don't expect anything from them. I'm very sorry Prom Coach, with that yearbook and your zero responsibility to show it to us as a committee they lost the rest of their credibility. They are going to tell you that they have YEARS of experience, and if they do, they just haven't learned from them. My recommendation: don't hire a Prom Coach for graduations.

The truth Sergio is a dream come true, we had the opportunity to meet him and that he has been a fundamental part of our wedding has been very magical: we hired his wedding planner, decoration and civil services and everything was magical, our guests were fascinated, highly recommended ? ♥ ️ There are no words for all the gratitude we feel towards him and his team ?? and our Gio who was La Niña who supported us at all times✨