Servicio Whirlpool & MAYTAG. Grupo Home Service®. Centro De Servicio y Call Center - 45654 Fraccionamiento Real del Valle

After three reports, I am still waiting for them to move forward on their warranty offer for a Whirlpool refrigerator. The more reports I have to do.

Excellent service, very friendly and very professional, they work very well and get paid when the service is fully repaired. Excellent technicians, your services are highly recommended, thank you!

Terrible service, a month ago they took my equipment, and I had to return it because it did not turn out well, and they have not been able to deliver it to me, they left to deliver me one day and they did not come. Nothing recommendable. It is important to point out that I did not cancel, I went on a trip from June 24, on Friday July 2 I called them to let them know that I returned that day and they stayed on Saturday July 3 and they did not come, so it is not only bad service , but also bad communication within the company, I did not call them inept because they were not at my disposal, but because of the little capacity and no disposition they have shown in the situation that I have experienced with their company The washing machine was delivered dirty, they charged me more when they came to deliver the equipment for not making a good diagnosis, the dryer was not functional, the washing machine dashboard was missing, they took the dryer dashboard, they did not deliver it on time You do not have to be very intelligent to understand that if I have a trip already planned, I will not suspend it due to the lack of commitment that you demonstrated, I have in writing via WhatsApp the courtesy and patience that I have shown to your staff when they were bad, both to pick up the equipment and to deliver them, but if from June 4 the equipment was collected and by June 24 that I left they had not left one of them functional, the poor service is more than evident. Tomorrow, July 6, I can receive them from 9 a.m. to 1 p.m., since I am a citizen like any other with working hours, and if you do not want the bad reviews to remain in this way or do your job well in full or not be advertised in networks but do not pretend that dissatisfied customers do not complain in this way, as your staff has apparently not been totally transparent.

Terrible service, they are only attentive the first time you are going to pay if your washing machine has a defect, but afterwards, as it is a guarantee, they give you long to come and check it if it doesn't fit.

Very aware, my washing machine is more than 20 years old, and even so it was restored and left as new. It was not cheap but I preferred to invest $ 3,500.00 for my team than to buy a new one for $ 18,000.00 and that are good for pure bobbin. They don't wash well and are constantly breaking down. Whirlpo has greatly lowered the quality of its products and the brand's after-sales service is a cross. It was really worth every dollar invested in repairing my washing machine. Highly recommended Grupo Home Service.

Excellent service, both from the people behind the phone to the technicians, 100% recommended

the worst of the worst. They are not professional at all. everything is super expensive and their repairs do not last at all. Do not be fooled, if they say they offer a guarantee, it is pure lies. I do not recommend this company

Very grateful to Carmen who gave me excellent care and service. The repair was not cheap, but now my refrigerator works perfectly. The staff they sent to my house were very courteous and were always very careful when transporting the refrigerator, both to take it in for repairs and to return it.