Servicios veterinarios Itzamná Mundo Animal - 15530 Ciudad de México

REFUSE TO TREAT EMERGENCIES That veterinarian denied me the service after 5 days of waiting for an EMERGENT appointment of a stomach ultrasound for hemorrhagic gastroenteritis of my dog, on call I told them that I could not have anesthesia because he has kidney failure, the owner insisted on anesthetizing him, my dog ​​in addition to be calm, they did not even try to manipulate him and as I told him that on call I had made it very clear that he did not anesthesia, he began to shout that he had to pay 30% for the time he invested, in the end very rude he said that he would not do the study because it was not an emergency. And if I did not have a medical order, they will charge me a consultation of 200 or $ 250, get the medical order and publicly exposed that it was false and finally they have been sending me insulting messages from various profiles and also to other people who had a bad experience.

The truth is my experience in this place was not satisfactory at all, because I took my pet badly, with the confidence that they could do something for him and it was of no use, because on the contrary and from one day to the next our cat worsened to the degree that Seeing how bad our pet was, we had to make the decision ourselves that it would be best to have it euthanized ... since the Doctors did not give us a precise opinion and what could be done to rescue it ... That and in addition to the fact that the prices are excessively high and very expensive compared to other veterinary clinics, of better quality as in (CEME GATOS), a place where they previously treated our pet better. On the other hand, here the costs are high without reflecting the attention and proper care of pets, the attention leaves much to be desired because a doctor who called by phone to notify the change in the state of health of our pet, showed very little interest and he behaved in an almost indifferent way when answering our doubts about the real state of health of our pet, because he limited himself to telling us that the Doctor who was at the time we arrived at the clinic to see the state in which our pet was. which reflects the lack of real interest and commitment they have with the patient and his family. Unfortunately and because it was an emergency, we made the bad decision to bring our little animal here, thinking that it would be a good option and because from several negative comments it seems that this clinic is not very good ... it seems that they are only interested more when you are willing to pay to have your pet cared for.

My rabbit was attended by a "doctor" who never showed up and the service was bad, however, Dr. Diego arrived and was able to diagnose my rabbit well, he was precise and very attentive, that doctor was totally recommended.

In my experience that I have had in that clinic, I can tell you that it is very good, I have been reading several comments in which the service and attention are terrible; I can tell you that it is not like that, I am a very frequent client together with my puppy because he is too naughty, I tell him a little about what we are going through and the treatment he has had, my puppy had to undergo emergency surgery, now He did not eat or drink water, I took him to the clinic they had to take X-rays because they did not know what he had and that it prevented him from having an appetite, when doing them it appeared that he brought a metal (type of hairpin), for this reason he had to to be intervened urgently, accept ... He was operated on on Friday and apparently what seemed like a not so complicated operation ended up being delicate because they found several things that he had ingested in his path and they accumulated, the forecast was reserved by that the surgery took longer and more delicate. He was discharged yesterday, everything went well only that again as a puppy he is excessively mischievous. The clinic is not bad, nor do I believe that the doctors, I believe that we have to be very aware of our pets, take care of them and take care of them the first moment that we do not see them being them. Regarding the costs, then if they are high, but let's also think about what price we are willing to pay to see our pets well ... Believe me, the surgery was not cheap but I did it because they are innocent beings and only brighten our lives, let us be responsible as owners, let us take care of them, and we must immediately attend to them. My experience to date has not been bad at all, if not the opposite.

I went to the emergency at night when everyone was closed due to an accident with my bunny, they were attentive and quick to react when commenting on the situation, they handled it calmly to keep me calm during the review trying. They put her health above all else. Then I took my puppy for an injury, they were treating him, watching closely during his healing. I liked the treatment they gave him and I took him to be sterilized right there. They have given us several consultations to continue monitoring the state of health and handle the operation, they continued to do so no matter how many they were until they were fully discharged. The doctors I have met have shown me their affection and love for animals.

I took my cat to have an X-ray taken, they attended to me quickly since there was no one else, they checked my cat and then they went up to take the X-ray, it took a long time but they already gave it to me and they told me that in a moment they would show me the X-rays, while I was waiting I realized that my cat was missing hairs on his ear and on his back and I could see that they were pulled out because that part of the skin was very irritated, I was very upset because if they could not take the X-ray They could have given him anesthesia. Fortunately, he did not have anything recorded and they only sent him for the infection in the leg and for the stomach. The truth was that the medicine and the consultation were very expensive, but I had to pay. The next day I realized that my cat had a brown spot on its paw, it was badly hurt and infected blood came out, it bothered me much more because the "vets" did that to my cat, I did not want to take it there again because yes They treated him badly when he was healthier. I don't want to imagine how they were going to treat him now that he is worse. What bothered me a lot was that yesterday they did not tell me that my cat's wound had opened again and that they did not start to check what that was. I already took him to my family veterinarian and thanks to her he is already better and the cost was much less than what they charged me yesterday without counting the X-ray. I do not recommend that you take your pets, I do not know where the professionalism of these people is and for what they charge you, they give me a poor quality service and they do not give you an accurate diagnosis. * My cat did not have injuries to the body only in the paw but the injury that he had had already closed more than 5 days ago and the lack of strands of hair he did not have, I check him every time he comes from the street and he does not I was like this, I mainly went to have an X-ray taken which I knew would be expensive and about that I am not complaining, I did not ask for it to be charity since I pay whatever for my pets but obviously for the price I expected a better quality service the which you did not know how to provide, if it is more expensive one hopes that veterinarians have much more experience and even higher education than a cheaper veterinarian and it is not that it has caused a problem what I do not understand is where their professionalism and reason is Of the prices.