Shaki Agencia de Viajes - 27276 Torreón

?% recommending a safe and reliable agency, and very well attended

good father very good

I have traveled three times with them and everything they offer is fulfilled, very good prices, Tatiana's attention is very good. What they could improve is in the attention times since they take a long time to answer and by not following up quickly they could be losing potential customers.

Very bad service, they let you see and do not answer, they do not send you the data on time, they do not tell you what type of transport you are traveling until the time of travel. They do not respect the instructions for seats. Riding a Sprinter for more than 12 hours and without air conditioning is martyrdom. The driver is very friendly and attentive, but the attention and preparation service before the trip is terrible.

It's a bit hidden, but we got the Palnorte tickets at a very good price with them.

PESIMA company, all bad, you have to be talking so that the departure times of the trip that you contracted with them pass you, the hotel wanted to overcharge us because the agency did not consider the ages and not only with us but with other passengers And if there was someone who paid extra, they did not provide us with support in that type of issue and they only told me by phone that I had to pay for it, they did not make any negotiations about food, we requested the rooms and thanks to a decision of the manager the return trip lasted 12 hours . For me it was a BAD TRAVEL COMPANY, check their contracts ..... I will answer your comment HERE since it does not allow me to answer it below. 1 in the contract only comes the point of departure, which was very ambiguous and there was no schedule, I contacted you and until the day of departure they gave me the schedule. And request it several times. 2 the ages you requested along with dates of birth, I do not know the policies of the hotel, so I hired you as a travel agency. I have no need to lie. 3 the client who arrived late was another, at the point of departure I arrived on time, when I left the hotel I was the 3rd to board the truck. The bus driver checked out on 2 occasions at the exit of the hotel and at the port exit at 2 in front of him I told him "here I am and there are 5 of us" and in both 15 minutes he dials me on my cell phone and says "now we are going to leave "I just answer him and I'm on board. Not even the cell phone numbers were according to the corresponding customer. 4. The departure from the port was not marked in the contract, the driver was explicit in saying that it was indicated by his boss. Look is a discussion that I do not want to win, I only recommend to future clients that they check the details of their contracts so that they do not have problems with the hotel where they arrive at the time of check in since the company will only tell them "SO YOU HAVE TO PAY IT ". AND I RECOMMEND TO TRAVELS SHACKY THAT THEY DO NOT SEEK TO BLAME CUSTOMERS FOR THEIR HERRORS.

Very good agency to plan your vacations, I have been using that agency for my trips for several years, Puerto Vallarta, Cancun, Mazatlán and the treatment is excellent.