Shankara - 44600 Guadalajara

Nice dresses, but AWFUL customer service. Even the manager is rude (at the Manuel Acuña branch). I have gone to the Pedro Moreno branch and the treatment is totally different. I do not recommend this branch at all.

They gave me the scratched and dirty dress from the front, when I tried it on they told me that they were going to remove the stains that they could not give me a discount and they did not remove anything and I called to clarify and they told me that it was my fault for not checking it but when it arrived they already had it packed ??‍♀️ Too bad they treat people like that and when I paid they charged me 5% more, which was actually more, they didn't know how to get even 5% without telling me and I didn't realize why they were I wore several dresses and it was going to be closing time. (They were rushing me.)

!!!!! ...... DO NOT BUY HERE .... !!!!!!!!!!!! The saleswomen think they own themselves and the manager won't do anything for you if something went wrong. They treat you badly and have preferential treatment by clients who they decide, if not, they ignore you or get upset if you want to try on dresses. Once you've paid for or put aside the dress, the attention is over ... And expect to receive THE WORST treatment or delays in arrangements and delivery. The truth is that the same dresses exist in other branches, with better service and fewer problems. Better save yourselves the annoyance .....

Spectacular store of beautiful party dresses the only drawback is payment in cash or they increase you an extra 5% in these times that are updated for the benefit of customers.

The worst service and place I have ever been. The person at the counter is rude. I was there when she chose the dress and she treats the rest of the staff like trash, on several occasions I felt sorry for others as she addressed them. Also in that period a client came to ask for a dress that he was going to pick up, the such manager or owner I do not think because his attitude would be disgusting, he looked at the ticket and only said it is not here. The confused customer said that it was the same store but she did not deign to answer him more than it is here. After insisting several times at last, after being silly for a while I commented that there were several branches, which solved the problem of the poor confused customer. The one in the box is overbearing. The dress I chose was left for arrangements, when I picked it up it seemed like a joke as they had been made, wanting to cry since it was an expensive dress and the party soon. They replied that the arrangements were not ready because they were barely going to measure me, which they had already done the day I went to choose it. When I asked for details like how to adjust the sleeves etc, they replied that it was at my own risk. And to end it all, they charged me an extra percentage to pay for the dress in 3 months without interest and in the end the movement was in a single exhibition on my card account. Ratera the owner or whatever because we mentioned it more than 5 times the fact that it would be months and with extra cost, she knows it was not like that. Not wanting to go to complain knowing the attitude of that lady who looks bad, badly faced. Besides, there were two other clients angry about details with their missing sequin dresses etc. I have been to the other branches and they treat you in luxury so there is no difference for dresses but pay attention.

They have a large assortment of dresses, although their textiles are not very fine, they have sufficient quality to be in the market, there is nothing new, the same dresses can be found in another store in the clothing area at a much lower cost And what is AWFUL is the attention. I agree that the woman at the counter has a despotic character and is not friendly at all, the saleswomen, especially an older one, what she wants is for you to make the purchase, she does not ask you or what you are looking for only takes you 40 dresses and pressures you to choose one... and then it is enough to take a look at the other comments to assess the attention.

We went looking for prom dresses. They have a wide variety of models and colors. The attention can be said to be personalized, since from the moment you arrive the lady who receives you attends to you until the end. There is staff for the modifications (if necessary), measurements are taken and a day is set for the test and delivery of the dress. There is seriousness and formality in the deal.