SHIZI TRADING - 11520 Ciudad de México

Good quality products, respect the guarantee and good attention

Excellent service, I got immediate response in my doubts

I do not know if it is clear shop or is it the store but I asked for a phone and it is time that clear shop does not give an answer. That according to them the provider does not answer. But on other pages the provider has up to 5 stars. Hopefully they take us into account and we all take the opportunity to file a claim with Profeco, at least they will report them and they will surely go bankrupt.

So far 5 different orders and no problem They have good prices on many occasions better than the competition and the shipments are fast

Excellent, the purchase was exactly as I requested, a few months later I had problems and I sent for warranty and in two weeks I had my equipment repaired again, thanks

Bad after-sales service. I bought a cell phone through MercadoLibre and in a short time it showed failures. I explained the problem to him and he told me that it was a function of the team, he asked me to reset the factory, I did it and I told him that the problem persisted and he stopped answering me. Two days later he told me to return the phone, but the gargantuan did not make me effective. Finally I made the claim for MercadoLibre and he told me that due to the time of use they had to assess the failure (he had only 3 weeks with the cell phone). I commented to him again that the publication said that it was a one-year warranty and that he had not misused it (no falls, I don't know it got wet, etc.). Again he stopped answering me. Fortunately, MercadoLibre supported my purchase and I was able to return the phone, but the seller never solved anything.

I honestly don't recommend them. I made the purchase of a Xiaomi 11 Lite on July 18, 2021 through Mercado Libre with this seller Shizi Trading, with an excellent reputation on the platform (that's why I dared to buy it with them). In October the fingerprint no longer appeared so I requested the warranty process (very tedious so I decided to live without the fingerprint), but in February 2022 the power button began to not work. I proceeded to request the guarantee again (I had a 12-month direct guarantee with said seller). They asked me for photos of the equipment, I had it in perfect condition, but they insisted that it had a blow and they could not validate the guarantee, I insisted until exhaustion and they agreed to carry out the process. Today March 14 I received the equipment, but they changed the back cover, mine was a mirror effect style (in perfect condition) and they returned it to me with a matte color, it is no longer the original from when I received the new cell phone, besides it is The one that was placed on it was super battered now that it was returned to me under warranty. I let them know and they misunderstood and that it was undoubtedly my casing, disclaiming that they changed it for me, I enclose evidence of the conversation so that they really think about buying with them. In addition to the fact that they have a terrible attitude and education for customer service since the first time I requested their support to validate the guarantee. Too bad MercadoLibre can only help us 60 days after receiving the purchase, and I can no longer rate the seller on the platform because a lot of time has passed. I wish I had googled them before I made the mistake of buying them, they have a terrible reputation around here

Good afternoon, I really don't know who is really to blame, I'll tell you. A week ago I ordered a Xiaomi pad 5 tablet, check the reputation as usual and everything seems fine. I placed the order and the next day I was surprised that a watch arrived instead of the tablet ? I sent a message and the person only answered me and that was all I received from him, I did not wait and I made the direct return with MercadoLibre, after 3 days they gave me a refund of my money. My doubt was that, since in MercadoLibre they have a good reputation. so I searched for them on Google and my surprise is that they do have quite a few complaints here. We were left with the experience of investigating a little more. Fortunately MercadoLibre answered super fast. Beware of this shizi trading shop.