Shore Excursioneer - 77600 San Miguel de Cozumel

Julius Took 5 of us out on the 20’ boat. It was comfortable and we had enough room for our gear and our small group. The knowledge this man has on the history of the island is phenomenal. We enjoyed the education as much as we did the snorkeling. The Blue room is definitely something you should see on your trip it was breathtaking. The snorkeling was great as well. Be advised the water is choppy and the ladder on the boat is small and anyone on the heavier side will have a harder time getting back in the boat. With that said, Julius was a big help with this effort and made even this small annoyance totally worth the trip. I cannot say enough good things about Julius - we would personally request him on our next trip. Even the booking through Shore Excursioneer was smoother than expected.

We shared a taxi from the port it cost us $4 per person. The resort was not too far away, the weather was amazing and the drinks and food were great! The water was clear and we felt safe and relaxed for the day! I would recommend to anyone looking to relax at a port. We booked the morning of and made a small deposit we paid the rest upon arrival the company called us to confirm it was a nice touch! Amazing day!

This was the second time we booked this day pass. It was a 10 minute $19 each way taxi ride from the cruise ship pier. Taxi's were easy to get at both the pier and resort for the return trip. The resort was clean, nicely decorated, had friendly staff and the beach was beautiful. When we arrived we checked in at the desk, got our wrist bands and were on the beach in 10 minutes. The staff on the beach helped us locate chairs and moved them as we needed. There was bar staff on the he beach taking orders but it was tough to get their attention. Waiting at the bar to get drinks was an interesting process. Those displaying money for a tip were served first. We had lunch and a snack in the beach buffet and it was decent. The servers were attentive and filled our beverages when asked. We used the towel service which was easy and there were plenty of towels available. The beach was clean. We liked that there weren't vendors harassing you like some Caribbean islands we have been on. I would recommend this trip

French Key Beach was beautiful but very crowded. There was not enough snorkeling or paddle board equipment to go around. Our driver, Chris, was wonderful and overall we had a great time. Cave Tubing and seeing the ruins in Belize was the best use of our time. The people who booked with the cruise only got to go cave tubing and spent 2 hours on a bus. We were driven in a van for our group of 9. T took great care of us and was an excellent guide. Our private catamaran and snorkeling experience gave us the freedom to experience Cozumel without a crowd around us. I will book again through Shore Excursioneer.

We book all our cruise excursions through Shoreexcursioneer. They are great to work with and always helpful when needed.

What a fantastic day at the beach. Seven of us caught a taxi from the cruise terminal to Mr. Sanchos beach club. We were immediately greeted and assigned the BEST waiter who literally waited on us the entire day. Total service. Spectacular. All the food and drinks we wanted (and we took great advantage of the specialty drinks!). we took an ad on package of horseback riding in Paris sailing once we got there and both were absolutely amazing. this whole package was so much less expensive than anything comparable through the cruise line. I am seriously coming back to Cozumel and going to the Speech club again in the next year or so because it was just so great.

Cozumel Custom Private Jeep and Snorkel Excursion with Lunch (S1789) This is billed as an open air or convertible jeep. We had to ask the guide to take the top down for us, which they did reluctantly. Then the guide told us what we were doing. I said that I thought this was a customized tour and that my daughter (21) was interested in the ATV and horseback riding options. We also said we don't like the "tourist trap" places so could they take us to an authentic area where locals live and shop. They didn't accommodate either request. They said they didn't know where those options (ATV and horseback) were available and talked amongst themselves that maybe "El Sanchos" had those options?? When I asked about the cost of these extras they did not know that either. They estimated about $50 for 15 minutes on horseback! The guide said he would stop at this "El Sanchos" place during our trip, but that never happened. They conveniently never mentioned it again or made any effort to try to find where we could partake in those activities. These two options were the main reasons my daughter chose this excursion over many others. What a disappointment. Don't advertise it if you don't even know where on the island it is offered or for how much!! The tour description says: "You can choose the suggested itinerary below or customize your very own private Cozumel Jeep excursion with your guide. Remember, this is your private guide and jeep for the day! Try an informative visit to the Chocolate Factory or maybe a stop at Ocean Beach Club (no extra entrance cost for either). Or maybe ... a relaxing horseback ride and fun ATV excursion (available at an additional cost - options to discuss with your guide)." Also, "You have the options to customize your excursion with a stop at El Cedral." We were interested in El Cedral and were told it would also be an additional cost and it was quite clear they had no interest in going there. The tour description says nothing about it being an extra cost. We also told them we definitely wanted to snorkel. When we asked about the Chocolate Factory tour they said that would be an additional $17 per person! Description says it's included at no extra cost. But the description doesn't say anything about the "Tequila Distillery tour" in which they tried to strong arm us into buying ridiculously expensive tequila. We weren't able to customize anything. They told us what we were going to do, even if we had no interest in it. The jeep was in HORRIBLE and UNSAFE condition. At one point, the speedometer didn't work for at least 5 minutes. The driver's seat belt was rusted out and not useable, Instrument panels and knobs were missing. The gear shift was completely rusted. We felt very unsafe in this jeep. See pictures. Our guide said we were going to a turtle beach where the turtle nests are marked by flags in the sand. Well, we ended up at the TORTUGA (turtle) restaurant. There were no turtle nests, only hundreds of empty lounge chairs and almost no areas of open sand or beach. At 4:45 pm we are finally told we are going to have the LUNCH which was included as part of the tour! We were given a menu with three items from which to choose. We asked our guide if he was eating and he said yes, but he eats off a different menu! Our food was about as bland as any I have ever had. Obviously a "gringo menu" for the tour participants and a real menu for everyone else. So much more to say: left without chairs or umbrellas on a beach for an hour, we did not loop the island -- came back on the same road, had our own snorkel gear but were ignored when we asked for a snorkel spot, etc. In conclusion, our Jeep was NOT safe, we did NOT get to customize our tour, we did NOT get to do anything that we had expressed interest in, we did NOT eat lunch till 4:45 pm, we were NOT provided any snacks by our guide, our guide did NOT give us any info on the island as we were driving, but he did spend a lot of time talking about how he invests in crypto-currency and tried to get us interested in his internet marketing business!

Our first experience was a good one. We will use them again. Our guide was nice, maybe could have been a hair more informative but we asked lots of questions when we felt compelled to and she was happy to answer them. We did have a very large group with people who decided not to show up until about an hour late and it did bother me that we had to wait for them but that's apparently a company policy? They still made sure we got our full tour in and we got back safely and with tons of time to spare before our ship left the port so I can't complain. We did the salt flats, Mayan ruins, private beach, and flamingos. The private beach was ok, a few annoying sales people blowing horns at us and such and the food was pretty lame but the drinks were decent. Still a better deal than an excursion from RC and we got to do a lot more. I felt very safe the entire time and we will use Shore Excursioneer again.