Sixt Renta de Autos - German Centre Mexico DF - 01219 Ciudad de México

Very fast excellent service, good prices and good units.

they hire you, they do not allow you to generate seniority within the company and they fire you totally unjustified and without the option of accessing the collection of your liquidation.

Sixt does not respect reservations and mistreats the customer. Details follow. A shame. I made the reservation directly with SIXT 20 days in advance. I received confirmation from it via WEB. The day before the reservation I contacted the company to confirm my reservation and asked if there was a possibility of picking up the car earlier. A woman attended me, she did not give me her name, and she told me that she did not think there were problems but to call the next day in the morning to confirm. That day I called early and was answered by ERIC AVILA, who did identify himself. He told me that there were no problems picking up the vehicle earlier and that it would be after 10 AM. That is, I called twice before going to pick up the car and at no point was I informed that there were no cars available. When I arrived at the place, with only 3 people in front of me, I had to wait 40 minutes, since all the customers complained and argued for a while. Finally Eric Avila answered me who told me that they did not have cars available, that they would not have for the reservation at 3:00 p.m. either, and that they did not have them in other branches (which I explicitly asked with the intention of appearing at another branch if that solved the problem). When asking about the reservation, Mr. Avila limited himself to repeating over and over again that the reservation was not a commitment of availability and that the fine print stated that they could not deliver the reserved car. I can come to understand that they do not comply with the reservations, that they have a force majeure problem and that they do not have a vehicle to fulfill the commitment assumed. What I cannot accept in any way is the treatment I received, bordering on lack of respect. To begin with, a person who is supposed to serve the client and who in the face of my claims is limited to repeating over and over again that the reservation is not contractual and does not oblige them to have the car available. On other occasions I have rented cars and it has happened that they did not have availability, but they have tried to honor the reservation in some way: sending me to another branch, offering to help with an alternative, orienting in the use of public transport, whatever. At the very least, they could have called me, or even explained the situation either of the two times I called previously to allow me to change plans. Not only that: when I report this to Sixt they tell me that it is my fault for going to pick up the vehicle early when Mr. Avila explicitly told me that they would NOT have a vehicle available neither that day nor the next.