SLS Cancun Hotel - 77500 Cancún

Although SLS is a well known hotel group DO NOT expect for the Cancun location to uphold those hospitality standards. My bathroom flooded every day. Maintenance was on my room half of my trip (even when I asked them to let me get dressed) and that General Manager Veronika will never contact you. On my very last day they finally offered to move my room but it took over two hours out of my last day and I missed the daytrip I had planned to Tulum. Did the staff seem apologetic? NO! They literally laughed in my face! No compensation whatsoever either. This was a really great hotel but apparently nothing works. Not worth the money. Go next door to the Renaissance. This isn’t even all of the issues I experienced. I saw bad reviews and ignored them but I wish I never did. Don’t make my mistake!

This is the best hotel I’ve stayed at in Mexico. The staff is so accommodating and friendly I feel like they think I’m a celebrity. Private. Quiet. Beautiful beach. Clean rooms. 24/7 room service. All around perfect

This was the best stay I have ever experience. The hospitality was amazing. The food at restaurant was amazing. Room service was amazing and inexpensive. The pictures online does not do this place justice. I was only there two nights and felt so relax and comfortable, it felt like I had been on a week vacation. I am still on my vacation high almost a week afterwards. I will never come vacation in Cancun without staying at this hotel. I especially loved watching football in the cabana. They were so accommodating and it was worth ever penny or peso lol.

We loved our stay! The water wasn't as turquoise as in our previous hotel further south but it could've been due to currents at the time. The burgers at the restaurant are delicious and the evening service in the room is super convenient (they hang your wet swimsuits, dim your lights, bring new water bottles etc)

Wonderful experience, all staff are so friendly & attentive. Leonardo at reception was a delight, made me feel so safe & welcome like nothing was too much trouble. The hotel is new & gorgeous, very quiet if you want to chill and relax in heaven as it’s remote. Rooms have excellent attention to detail, the style is modern & spacious. Ocean view suite with views to die for. They provide turn down service while you eat dinner - food is also great quality. The little touches that make a difference are all there, I would stay again in a heartbeat & highly recommend to friends! Thank you to all the staff for making me so welcome even though I booked 20min before arrival. Really turned a bad day into a pleasant memorable experience. I will back.

A small hotel with only a about 45 rooms and 4 floors. The rest are residential floors. The rooms are big and spacious. One thing that I found pleasantly surprising is that they do the room twice a day, once in the morning and once during the afternoon/evening. It is very close to a huge shopping mall so its a pretty convenient stay. One thing I was kinda disappointed by is that the swimming space in the sea is small. I was looking forward to swimming but had to settle for the pool instead. I went to the edge of what was permitted to swim and the water was up to my knees. You can borrow a kayak for free and a surf board even though there are no big waves. The hotel is pet friendly which might be off putting to some but perfectly fine for others. The food at the restaurant in the hotel was delicious, but I would not order the banana bread as it was dry. I would instead order the chilaquiles if you want to try Mexican food but can't handle spice as they were not spicy at all! A small detail worth mentioning is how comfortable the robes are. All in all the hotel staff are kind, and attentive. I'm only putting 4 stars instead of 5 because of the sea swimming space.

Amazing Resort! ? Perfect, relaxing, upscale and beautiful! The property is very spacious and not ever full so it’s so calm and relaxing. Beautiful night and day! The food there is absolutely amazing and affordable. Most importantly good is available 24/7 . The staff is super on point and amazing, don’t speak Spanish but there is someone to relate to if not or use your translator ofc. Room service comes 2-3 times per day I kid you not ! (LOVE THEM) so polite and efficient The property is not far from the all the lovely spots and it’s amazing ! Concierge will def help you if you need to go around town or on any excursions.

Very disappointed! This hotel has way too many issues. Start with the welcome treats. 2 people in a room 2 beds 2 of certain things and one of others such as bigger coffee cup. Then if you want to go to the pool, the best side is for residents only! At 7 pm the place is dead! No one to serve you outside. No jacuzzi outside and if it’s windy or a big chilly you have to be content with the semi warm pool. There is a precaution rope in the pool that I noticed the minute I arrived and I mentioned it to a staff member they said it was to separate the pool for residents or maybe construction. It made no sense. This rope made noise due to the wind and it was Impossible to sleep and relax. Don’t make the mistake yo stay here! For this price I’m sure there are better places around here. One star because the place is very pretty.