SmartFix Cafetales - 04970 Ciudad de México

Lousy, but lousy service, I took my laptop a few months ago, they broke it down more, they took parts away, they broke my speakers, my battery lasts less, in addition to the unpunctuality of their service, they tell you one day and tell you to come back later, call and they say the same to you again. Like the money back. Appalling. Delays of up to a month and a half in giving you a money back. APPALLING...

I sent to repair a macbook pro on a Tuesday because it did not turn on, they delivered it to me 11 days later when it would take 2 days, they give me distrust since I tried to communicate the number they have on their receipt sheet of the coapa branch and they never answer. I had to communicate to the callcenter that they do not support much with the follow-up in the same way they charge you with services taken out of the sleeve with component level repair and preventive maintenance ... that consists only they know they only see the way to cheat People with no guarantee that your equipment is left, I had to claim a guarantee to get a 30-day guarantee, really read the comments so that they do not continue to scam more people.

It is hell your attention please people be careful, look for the reputation of this company, I did not and trust your service plus now in a pandemic. They visited me to do the process at home to change the hard disk, I had already gone to a previous diagnosis in another company but at that time I did not have to pay for the disk. When the technician visited me, he alleged that it was a collection visit, when he saw the equipment he said that he needed to be checked at the branch because the internal cables were probably damaged and that he could take my equipment, I did not do it because it was not the agreement, they also asked me to pay 1,350 for In advance because they would change the piece with home plus service due to the pandemic, the technician called the company and the sound of the earpiece was clearly heard. Did you already convince him to collect it? I didn't give them my team they scheduled another visit and did more research on the internet. This company is accused of using second-hand parts and theft of comments not only in computer equipment but in cell phones and anything they repair, as well as hindering the validity of the guarantees on repair or rendering the equipment useless. Now these HDSPTM do not answer me to return the advance. People of heart beware of these thieves in these times we are not to lose money like this.

Crap service, in all aspects, I had the glass of an iPad changed and it seems that they took it out with their teeth, terrible customer service, delivery times were not respected... Replacement parts look very low quality, pigs at work... Anyway, this happens for not reading the reviews before.

I had a problem with the Bios of my computer and it happened at a point in the pandemic where there was no place where they would attend to me, even with HP I could never contact anyone and the service centers were closed for the same reason that the squares closed. I spent about 2 days (Saturday and Sunday) looking for places. In one of those that I was "successful", I was able to contact the Smartfix guys (it was already Monday) and they agreed to send me the technician on a Tuesday, the technician arrived until Wednesday at 3pm and according to him he did not bring the disk he needed to work , I told him that I needed it and that he would lend me his hand and I gave him for a Czech, he said yes and that that same day it happened before 8. He never arrived, he left me a number and I dialed him and he told me that It happened the next day, I waited for him on Thursday most of the afternoon and around 5:45 pm I got desperate and went to fix it with another company. But they were sending me emails even as a mockery to request their services. Appalling.

I went with them to fix my iPhone screen in July 2020, they came to my house to solve the problem and until then, all good, I decided to give them to check my iPad since it did not turn on, they had told me that the revision would be free and in the end they charged me 400 pesos, but that's not the worst, the man who came to fix my equipment took my iPad to "check it" and it is the date that they do not return it to me !! that's already theft !! Since July 2020 they tell me that they will mark me, that they will send me messages and others, every time I call or write to them they tell me that they have not finished reviewing my case and others, for me that is already theft

On July 10 of this year, I took my Xbox One X, the detail I had was that the video suddenly went out, and it was intermittent. I decided to take it because it seemed like a serious business, a formal business and the truth is that if I am very disappointed, when I left the console they informed me that the review time was 3 weeks, and that after that period they informed me that I had and what was the cost of repair. A month passed and I had no news, I had to be dialing for them to tell me that it had a cost of $ 3,200 but that they did not assure me that it would look good so I did not agree to have it repaired. I told him to please send my console to the coapa business, because it was supposedly in the laboratory and they are not in the same place. In order not to get too long, it turns out that until today, September 5, they told me that my console was already there and that I could go for it. They did not charge me for the repair cost which was $ 300 pesos. I get to the house and check the console and it brings scratches that it did not bring, I connect it to see if it still worked how I gave it to him and it does not even turn on. What a shame of business, be careful, they are not to be trusted. They are INFORMAL, BADLY DONE, AND EVEN RATELY, because surely they took parts from my console and that's why it doesn't even turn on. Beware of these scammers!

They have a page (striking X-Box) where they offer a discount coupon of $ 200 (they never answer) Even so, at the insistence of my son, I went to stay close to home and it turns out that it takes 10 to 15 business days to know that he has !!!!! And then you know how many more days to repair it .... I really don't know who would have the confidence, patience and time to leave their console ???