Sonata Hotel - 72830 Puebla

A lot of construction projects, the swimming pool was really cold. The service was good.

Amazing place and service!

It is a fancy hotel. Very good position next to the restaurants and night clubs and also for business. Expensive but good. The same service as all five start hotels in Puebla

Hotel is clean and fairly new but the rooms are missing amenities. AC failed to work no TV and no phone in the room. There is no kitchen as they have a shopping center across the street with restaurants

Beautiful new hotel. Luxury rooms. Nightlife is good. Plenty of restaurants and bars a walking distance. Very safe. Security is strong. Easy access to other parts of the city. Cosmopolitan environment.

I am a huge fan of this part of the city and the hotel was exactly what we expected. I had seen some poor reviews about room service and the fact that it is understaffed, however this was not an issue for us at all. Puebla is a city which is known for it's amazing cuisine, so why would anyone ever use room service? Especially with so many great places to eat nearby. I will say that it seemed understaffed, but they were always available for us and the room was much more than expected. Especially for the price. The view that we had of the volcanos and the rest of the city was awesome, and we liked the minifridges with complimentary drinks. We were able to buy food at the nearby grocery store and keep it in the fridges. It was clear that the hotel is new and has a little work to do, but we left there completely satisfied, and will definately be returning in the future.

Actually it offers value for money. Not a bad daily rate. Rooms are large and new with great views. Pool area is great. Next to Sonata shopping area. However, hotel only operating at 30% capacity. Which gives it a bit of a deserted feeling.

UNACCEPTABLE 4 Nights 3 Rooms! 2nd night, room next door 3:30AM blasting music, loud laughing, lots of people, door banging, BIG PARTY!. I demand room, change, I`m transferred to new room with NO RUNNING WATER! 4:30AM go to reception get water turned on. Room supposed to come with 2 water bottles & hand soap, had to go downstairs to request them. 3rd night, Sunday 7:30 PM we arrive early due to early flight out Monday morning. A/C is blowing hot, maintenance comes to room, checks A/C tells me it should be working despite blowing hot?! Basically has no idea what`s wrong. I request to change rooms, I`m told all rooms all19 stories are booked! I go to reception, I request to speak to manager and receptionist tells me no manager until Monday, manager does not work on Saturday and Sunday! I have to wait until next day! Then tells me I have to wait for A/C repair company to send a technician! It`s now Sunday past 8PM. I tell them in front of other customers to either give me another room or my money back, and I find another place to sleep. Receptionist finally calls manager and I get transferred to another room, dirty! Rooms come with two coffee cups, Keurig coffee machine and one K-Cup, I ask for an extra K-Cup, for my husband and I`m told it will cost me 40 pesos ($2.00) USD! My question to the Hotel Sonata management is do you and your staff intentionally provide such poor, unprofessional customer service or are you all really that INEPT at hotel management and services?