Sony Service Shop - 44500 Guadalajara

Attention is kind, only that in my case it took me a month to return my television, I took it because from one day to the next it no longer turned on, they told me it was due to an electrical failure and the main board and other components had burned, during that time. They told me that it would be in a maximum of two days and that they would call me back (they didn't, I had to call) and when they finally returned my TV I realized (already at home) that I had some scratches from the internal part of the screen, in addition to that it feels that the screws were not properly tightened, so that they will revict your product well when they return it to you.

I took a DualShock 4 under warranty and it was very fast, the attention they asked me to wait a moment It didn't take long at most 10 minutes and they already informed me that they were going to change it at that time I asked the advisor if he would give me a new or reconditioned control and He told me it was new that Sony was sending them for replacement when I received the control I noticed that the bottom label was dirty, as well as the screws with a little dirt, the charging port was also dirty, as the control is transparent, I took on the task After reviewing it from the front and it had fluffy dirt on the inside, I claimed that this was not a new control and at that moment they gave me another that no longer had any details or dirt on the inside, apparently, it was new lack that did not fail. They were delivered in their original packaging only wrapped in bubble wrap that is why Sony sends them in bulk for changes, Another very IMPORTANT thing, the WARRANTY corresponded to me until February 4, 2022. r that I made the purchase on February 4 of this year 2021 and in the service center they gave me a sheet of the physical change where the serial number of the control that they are giving me is indicated and they only gave me 3 months of guarantee In theory they cut my warranty to November 2, 2021 and did not take into account the original purchase date that corresponded to me until February 4, 2021 I do not know if it was Sony or the service center but what they told me that Since June of this year 2021 Sony when changing a control and nothing else gave 3 additional months of guarantee no matter that as in my case I still had more guarantee, Everything was very fast I thought it would take days but the control that they were going to deliver That it was dirty and apparently used honestly I am no longer calm with the second control that they gave me the truth if it appears to be new it does not have any details but if it makes me wonder if they really deliver new things or what is wrong? Because what happened was very strange.

Excellent service I took my ps5 that overheated and got stuck they replaced the power supply they gave it maintenance they left it as good as new the very kind technician bruno explained everything to me about this topic two days and my ps5 already had it in my house recommended