Soto and Varela - 44630 Guadalajara

They always take time to answer, the service is terrible. Great to collect but it takes more than two months to give you your deposit. AND WATERS SAVE YOUR RECEIPT they never tell them that it will be necessary for them to return the deposit, but without that they will not return a penny

Bad attention, they never know anything. Appointment times are limited. One leaves a deposit of one thousand pesos and can not explain which keys correspond to each sheet or if the house will receive maintenance, is ready to rent or when it can be occupied. The last straw, I dialed early to confirm the appointment, I went for the keys, I left the deposit, I went to see the house, I return to leave the keys and they tell me that it is already rented. A total loss of time. Not recommended.

My experience was terrible with this real estate and with the owner of the farm, who does not even rent, thank God. I do not want to imagine already renting, as it would have been the service, of nightmare! After going through the hassle of the multiple documents that ask, one day they talk to me and tell me not to pass that I am not a candidate, without telling me a reason, at 6 o'clock and they talk to me and tell me that I always do; and to imagine that the entrance fee to the department was 12,000 pesos as security deposit, they did not want to deliver the apartment in habitable conditions. It seems that they do you favor to rent them. The truth look for another option. The customer service is terrible. The clients deserve a dignified treatment and a respect. Those things do not happen in that real estate.

The man who called me to schedule the appointment had not even given me information about the property when he began to threaten me that if I did not give him the full name of my guarantor he was not going to teach me anything, for safety I told him that I needed to see the house first , go to their offices or something before giving them personal data, since the only contact with them had been just that call. The rather rude man just told me "If you don't give me their full names then I'm not going to rent or teach you anything!" and hung up on me. Why would I go to see a place if I don't have a guarantor? I would just waste my time. I had never received such attention from a company. How do they intend to rent their properties by threatening their potential clients? I am glad not to have rented with them, if that was only to ask for information, I cannot imagine at the time of reporting a fault with their properties.

My experience with Soto and Varela was terrible, the staff is arrogant and despotic, they do not know how to treat the customer, they do not help to solve doubts and the way of answering is extremely rude. They made us pay a "contract renewal" of $ 2,000.00 which was not specified in the initial contract and when we asked for clarification the response we got was "Either they pay or we schedule the eviction." I do not recommend renting there, they put many obstacles and want to take advantage of everything, they ask for a 3-month deposit and are not in a position to treat the client in the correct way.

I recommend that you think twice before listing your property for rent here. I have nothing against the kindness and service of the girls who attend, they behaved very well but it shows that they only follow orders and guidelines. The cost of the investigation is $ 2,000 when it is normally between $ 500 and $ 800. It is a pity that I have not been able to reach an agreement on the property thanks to the thousand requirements and obstacles that they put, I do not even want to imagine how the contract was. I think I'm even thankful for not closing with them. After they made us waste our time, they told us that the credit institution responded that the request was not applicable, without reason, reason or explanation of what the problem was. Soto y Varela only says: "this is done by a third party and I don't know anything." Anyway, from there they treat you like a criminal. I wish the owner of the property good luck, I hope it will be rented in less than a year with this company. There are many options for you to rent your properties, even you as owners can do it with the help of a good lawyer (now that I am learning there are many legal instruments to avoid undesirable tenants) and not with this type of leonine and “prestigious” companies. ”.

Bad experience and that's just asking for reports, just for lending me the keys to see the property, $ 1,000 was left as a deposit, plus they do an initial questionnaire to see if you meet the requirements and see if they show you the property. Really if you are not interested in customer service, do not give it ... do not dedicate yourself to that :)