Spatium Spa & Salon at Vidanta Riviera Maya - 77710 Playa del Carmen

While we were staying at the resort, my husband and I decided to get a couple's massage -- I am pregnant, so the idea of the prenatal massage was very appealing. I called from our room to get an idea on pricing and to schedule something. They told me it would be $121 total for the both of us (60 minute). I expected it to cost more than that, so I repeated the price back to her and clarified "Total? USD?" and she confirmed. Because it was so affordable for an hour massage, we opted to take them up on their suggestion of a wrap, as well. I am in accounting and HR, so it's my natural instinct to take notes of amounts, times, locations, etc, I made these notes on the pad by the phone. When we arrived at our appointment, they told us the total would be $821 dollars USD -- we were shocked. We told them that that was so much higher than we were quoted and asked why that was...they said I was wrong. They said she never would've quoted me for that amount. I told them I was CERTAIN, they insisted I was wrong. I told them that we couldn't afford that and that we needed to cancel. They again, very bluntly, told us we were not allowed to cancel because we didn't cancel 6hrs prior. They told us they were going to apply the $800+ charge to our room regardless, so we might as well get the massage. It was so extremely expensive, it was impossible to even enjoy ourselves. It really put a damper on the rest of the day. It was extremely frustrating that they made no effort to make it right. And when I referred back to my notes in the room, it confirmed our expectations of the cost.

So relaxing! Great service and very clean.

Located in Riveria Maya at The Grand Luxxe. Atmosphere is tranquil and serene. Staff is kind and accommodating. Facilities and service was excellent. I definitely recommend if you are in Riveria Maya.

Really good facility and massages. The sauna and hot tub area were nice. They had cucumbers and cold towels for when you were in the Sauna. The massages had a good mix of ritual and skilled body work. Really glad we were able to include this in our experience.

Hand soap at Spatium destroyed the coating on my eyeglasses. I was also very disappointed that despite a mask mandate in Quinta Roo, there were more than half a dozen guests at Spatium not wearing masks. Staff did not enforce the mask mandate.

The massage was great. The hot tub was more of a warm bath with bubbles. Overall decent

I can only talk about the outside, the ambience, the location, the feel. Like everthing else here in Grand Mayaland they have gone above amd beyond to create an unforgettable, unparalleled, dreamlike experience. The Spatium Spa breathes out love and peace into the atmosphere.

Massage experience was good, and the use of the facilities was also fine. We were rushed for no reason through the process. We had an hour use of the facilities included with an 80 minute masage. We went though one cycle before our massage, around 30 min, and for some reason we were so stinking rushed at the end. The locker attendant would not leave us alone to enjoy our massage afterglow in the chairs. She kept pestering us to go. There was no one in the facilities at 2pm (I would have understand if we were taking a chair in a packed place for example) and we were well within our 1hr time to enjoy the facilities. The others we were with (on the Mens side) stayed another 35 minutes while we were rushed out.